Cisco TelePresence Support and Operations Training Global Knowledge Egypt


This course focuses on the skills required for first-level helpdesk technicians who provide support for Cisco TelePresence users. Skills covered include installing, configuring, and operating endpoints; setting up multiple-site conferences using the Cisco TelePresence Multipoint Control Unit (MCU); and configuring and operating the Cisco TelePresence Management Suite (TMS) to manage conferences.


  • Endpoint Operation and Etiquette
  • Cisco TelePresence Networks and Standards
  • Install, Configure, and Maintain C Series
  • Cisco TelePresence Multipoint Control Unit Operation
  • Cisco TelePresence Video Communication Server
  • Cisco TelePresence Management Suite
  • Cisco TelePresence Endpoint Troubleshooting
  • Cisco TelePresence System and MXP Endpoints
  • Cisco TelePresence Infrastructure Solutions
  • Cisco TelePresence Conductor
  • Cisco TelePresence Content Server

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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