Cisco Prime Services Catalog 10: Designing Services Global Knowledge Egypt


This lab-intensive course introduces you to Cisco Prime Service Catalog Release 10. Cisco Prime Service Catalog software is a self-service portal that allows users to order and manage any type of IT service, from the data center to desktop. The service catalog software lets IT standardize and consolidate a wide array of services, and it gives end users a self-service shopping experience. It also standardizes, unifies, and automates delivery processes for data center and workplace services.

Students will learn how to design and configure services, service items, portlets, and basic integrations in Cisco Prime Service Catalog 10. Use of the service designer, service item manager, portal designer, and service link modules to develop a service catalog is also covered, as well as how to use the service catalog, order management and service manager modules to submit requests and fulfill service delivery plans .

Students will gain an understanding of service design and configuration best practices, and learn to configure, test, and deploy services and simple integrations. Hands-on labs are used throughout to ensure that you are able to successfully design and configure Cisco Prime Service Catalog 10 to create a self-service IT service catalog.


  • After completing this course you should be able to:
  • Plan a Cisco Prime Service Catalog implementation
  • Configure a service catalog that includes service forms, and service items and integrations, plus ordering, approval, and fulfillment processes
  • Configure Cisco Prime Service Catalog to reflect unique organizational structures
  • Access and incorporate Cisco Prime Service Catalog data to enhance the content provided in notifications, during service fulfillment, and throughout service management
  • Administer roles and permissions to provide role-based access control throughout Cisco Prime Service Catalog


  • Requesting Services and Fulfilling Service Requests
  • Service Configuration Best Practices
  • Configuring the Service Foundation
  • Reference Data and the Data Model
  • Configuring Services
  • Configuring Service Forms
  • Configuring Delivery Plans
  • Configuring Authorizations
  • Namespaces and Email Templates
  • Unit Testing and Troubleshooting
  • Portal Design and the Service Portal
  • Next-Generation Service Catalog User Interface
  • Introduction to Integrations and Service Link
  • Web Services Integrations Using Service Link
  • Labs

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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