Cisco Prime Services Catalog 10: Advanced Design and Development

Course details

Overview:

This lab-intensive course is designed to provide instruction in advanced service design and development using Cisco Prime Service Catalog Release 10. Cisco Prime Service Catalog software is a self-service portal that allows users to order and manage any type of IT service, from the data center to the desktop. The service catalog software lets IT standardize and consolidate a wide array of services, and it gives end users a self-service shopping experience. It also standardizes, unifies, and automates delivery processes for data center and workplace services.

Students will learn how to use the advanced service design and configuration features of Cisco Prime Service Catalog 10. Topics include demand management and the management of resources provisioned through service requests; advanced form design, advanced service item design, advanced integration capabilities, and the APIs available for interfacing with the software; and capabilities available for site and system administration. You learn about how the service catalog is installed and maintained on an enterprise server, and how the installation is integrated with other aspects of the enterprise’s infrastructure. This course combines lecture materials and hands-on labs throughout to help ensure that you can successfully design and configure Cisco Prime Service Catalog 10 to create a self-service IT service catalog.

Objectives:

• After completing this course you should be able to:
• Use service design best practices for designing and configuring an IT service catalog
• Use the advanced features and functions available for designing and configuring services in Cisco Prime Service Catalog 10
• Control and monitor demand management of resources allocated through Cisco Prime Service Catalog 10
• Use the APIs available for integrating Cisco Prime Service Catalog 10 with other enterprise software and for enhancing the functions of catalog services
• Understand Cisco Prime Service Catalog 10 software installation and configuration
• Use tools for performing Cisco Prime Service Catalog 10 release management
• Perform system and site administration for Cisco Prime Service Catalog 10

Content:

• Service Configuration Overview and Review
• Service Foundation
• Demand Management and Billing Operations
• Using Service Items
• Advanced Aspects of Service Form Design
• Advanced Aspects of Service Design
• Using Catalog Deployer for Release Management
• Site Customization and System Administration
• Integration and Integration APIs
• Labs