Cisco ® Introducing Cisco ® Voice and Unified Communications Administration v8.1 (ICOMM)

Course details

Students learn the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, like system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager.

Course Outline

1 - Overview of Cisco Unified Communications Solutions

• Understanding the Components of Cisco Unified Communications Solutions
• Understanding the Characteristics of Cisco Unified Communications Solutions

2 - Overview of Administrator and End-User Interfaces

• Understanding Administrator Interfaces
• Understanding End-User Interfaces
• Lab 2-1: Exploring Administrator Interfaces
• Lab 2-2: Exploring End-User Interfaces

3 - Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

• Understanding Call Flows and Call Legs
• Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
• Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express
• Lab 3-1: Exploring Call Flows in Cisco Unified Communications Manager
• Lab 3-2: Exploring Call Flows in Cisco Unified Communications Manager Express

4 - Endpoint and End User Administration

• Understanding Endpoint Characteristics and Configuration Requirements
• Understanding Endpoint Implementation Options
• Understanding End-User Characteristics and Configuration Requirements
• Understanding End-User Implementation Options
• Lab 4-1: Implementing Endpoints
• Lab 4-2: Implementing End Users

5 - Enablement of End User Telephony and Mobility Features

• Understanding Telephony Features
• Enabling Telephony Features
• Understanding Mobility Features
• Enabling Mobility Features
• Lab 5-1: Enabling Telephony Features
• Lab 5-2: Enabling Mobility Features

6 - Enablement of Cisco Unity Connection and Cisco Unified Presence

• Understanding Cisco Unity Connection
• Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
• Understanding End User and Voice Mailbox Implementation Options
• Understanding Cisco Unified Presence
• Enabling Cisco Unified Presence
• Lab 6-1: Implementing End Users and Voice Mailboxes
• Lab 6-2: Enabling Cisco Unified Presence

7 - Cisco Unified Communications Solutions Maintenance

• Providing End-User Support
• Understanding Cisco Unified Communications Manager Reports
• Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
• Monitoring the System with Cisco Unified Real-Time Monitoring Tool
• Monitoring Voice Mail in Cisco Unity Connection
• Understanding the Disaster Recovery System
• Lab 7-1: Providing End-User Support (optional, if course timing permits)
• Lab 7-2: Generating Cisco Unified Communications Manager Reports
• Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports
• Lab 7-4: Monitoring the System with Cisco Unified RTMT
• Lab 7-5: Monitoring Usage of Cisco Unity Connection
• Lab 7-6: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System (optional)

Related Certifications:

• Cisco Certified Entry Networking Technician: IP Networking
• Cisco Certified Networking Associate (CCNA): Voice
• Cisco Certified Networking Associate (CCNA): Video

Related Exams:

• Introducing Cisco Voice and Unified Communications Administration (ICOMM)