About Certification:

Students learn the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, like system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager.

Course Outline

  • Overview of Cisco Unified Communications Solutions
  • Overview of Administrator and End-User Interfaces
  • Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Endpoint and End User Administration
  • Enablement of End User Telephony and Mobility Features
  • Enablement of Cisco Unity Connection and Cisco Unified Presence
  • Cisco Unified Communications Solutions Maintenance

Course Objectives: 

  • Skills the Student will Learn Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows, including call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence 
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express 
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express 
  • Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications 

Technical Features of the Course

  • Call legs
  • Call signaling
  • Call flows and media stream flows
  • Telephony and mobility features
  • Voice mailboxes

The Cisco Learning Partner Conference in Montreal, Canada, New Horizons was awarded the Worldwide Acceleration and Transformation Partner of the Year Award.

“They are honored to be recognized for the strong partnership that They have had with Learning@Cisco this past year,” said Bryan Ochs, VP of Global Products and Programs. “They look forward to our continued collaboration to further innovate on Cisco learning products that enhance and transform the Cisco student learning experience for our New Horizon clients.”

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