The Cisco Data Center Unified Computing System C-Series Troubleshooting (DCUCSCTS) course is designed to prepare Cisco Channel Partners, systems engineers, and implementers with the knowledge and hands-on experience to properly install, configure, and troubleshoot UCS C-Series servers operating in standalone mode.The goal ofthe courseis to enable the UCS Partner to troubleshoot Level 1 and 2 standalone UCS C-Series integration issues.

Target Audience

This course is designed for:

  • Cisco Channel Partner SEs and FEs that are seeking to assume active roles in addressing and correcting Level 1 and 2 UCS C-Series Standalone Server issues.


Upon completing this course, the learner will be able to meet these overall objectives:

  • Review the UCS C-Series product platform with an emphasis on feature support
  • Describe the initial setup, configuration, and connectivity to ensure proper Cisco Integrated Management Controller (CIMC) operation
  • Review the UCS C-Series troubleshooting methodology as well as present common configuration challenges
  • Describe CIMC utilities that enable performance validation and facilitate data gathering activities for troubleshooting purposes
  • Describe the process to download firmware updates by using Host Upgrade Utility (HUU)
  • Perform server BIOS updates with various methods
  • Describe the correct process to update the server BIOS by using the EFI shell
  • Describe the correct process for recovering a UCS C-Series server by using a USB Recovery Module
  • Describe the features and benefits of the UCS C-Series P81E Virtual Interface Card (VIC)
  • Perform the proper network (LAN) configuration steps for the P81E VIC
  • Describe common troubleshooting issues and recommended solutions for the UCS C-Series P81E VIC
  • Review the Cisco VIC P81E SAN configuration and vHBA properties
  • Describe the Fibre Channel over Ethernet Initialization Protocol (FIP) and validate its proper configuration
  • Describe the process for determining P81E configuration-related problems
  • Review and introduce the RAID controller options for the UCS C-Series servers
  • Introduce the SAS Extender and Expander options for the C-Series servers
  • Configure the LSI 1068E, LSI 9261-8i, and the software ICH10R RAID controllers
  • Identify the symptoms and recommended solutions of RAID adapter and disk failure modes
  • Describe the steps for installing an operating system onto a local disk
  • Describe the steps for installing an operating system by using a SAN boot
  • Describe the process to download and install additional device drivers after successful OS installation
  • Describe common device driver and operating system troubleshooting issues and their recommended solutions
  • Execute the password recovery process for UCS C-Series server CIMC and BIOS passwords
  • Configure management access to the UCS C-Series server through the LAN on Motherboard and NIC ports
  • Configure the UCS C-Series Intelligent Peripheral Management Interface for management access
  • Configure the UCS C-Series Serial over LAN service
  • Describe the rationale and various components that are required to complete UCS C-Series integration with UCS Manager
  • Configure the Fabric Interconnect and Fabric Extender for a UCS C-Series server
  • Configure the UCS C-Series server to operate as part of a UCS Manager instance

Course Outline

  • Troubleshooting Methodology
  • UCS C-Series Product Review
  • C-Series Initial Setup and Configuration
  • C-Series Troubleshooting Methodology
  • C-Series Data Gathering Activities
  • Configuring Firmware Updates
  • Download Firmware Updates by Using the Host Upgrade Utility
  • Perform a Remote Update to the Server BIOS
  • Perform a BIOS Update by Using the EFI Shell
  • Configure USB Recovery Modules for Server BIOS Recovery
  • Troubleshooting LAN Connectivity
  • UCS C-Series P81E Virtual Interface Card Overview
  • UCS C-Series P81E Virtual Interface Card Configuration
  • Troubleshoot the UCS C-Series VIC (P81E) Installation and Configuration
  • Troubleshooting SAN Connectivity
  • Cisco VIC P81E SAN Configuration
  • Fibre Channel over Ethernet Initialization Protocol
  • Cisco VIC P81E SAN Troubleshooting
  • Troubleshooting Local Disk and RAID
  • UCS C-Series RAID Controller Overview
  • UCS C-Series LSI Controller SAS Expanders and Extenders
  • UCS C-Series RAID Controller Configuration
  • Troubleshoot RAID Adapter and Disk Failures
  • Troubleshooting Operating System Driver Issues
  • Installing a Windows Operating System onto a Local Drive
  • Installing the Operating System Using a SAN Boot
  • OS Device Drivers After Installation
  • Troubleshoot OS Device Driver Problems
  • Troubleshooting Management Access
  • Execute CIMC and BIOS Password Recovery
  • Troubleshoot the LOM and Cisco Card Mode
  • Troubleshoot IPMI Access
  • Troubleshoot SoL Access
  • Configuring UCS C-Series Integration with UCS Manager
  • UCS C-Series and UCS Manager Integration Overview
  • UCS C-Series and UCS Manager Installation
  • UCS C-Series and UCS Manager Troubleshooting

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