Change Management

Course details

Participants will learn to view quality from a variety of functional perspectives and in the process, gain a better understanding of the problems associated with improving quality, also quality tools utilized in service and international/environments.

Course Objectives

• Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.
• See change not as something to be feared and resisted but as an essential element of the world to be accepted.
• Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.
• Recognize that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the way things used to be.
• See change as an opportunity for self-motivation and innovation.
• Identify strategies for helping change be accepted and implemented in the workplace.

Course Outlines

• Introduction and Course Overview
• What is Change?
• The Change Cycle
• The Human Reaction to Change
• The Pace of Change
• The Pyramid Response to Change
• Dealing with Resistance
• Adapting to Change
• Strategies for Dealing with Change
• Managing Anger
• Managing Stress
• Workshop Wrap-Up