Price: USD 62
- Duration: Upto 1 Years
- Timings: Part Time, Flexible
Course details
This course will teach you the basic principles and applications of implementing and managing service quality. You'll learn to develop & implement service quality strategies to achieve excellence and meet customer's needs.This certification will cover various areas in service quality basics, total quality management, ROQ analysis, quality management and tools, quality assessment and measurement.
In this course, you will study & learn
- Service Quality Basics
- Total Quality Management
- Service Quality
- Quality management
- Quality Management Tools
- Quality Standards Assessment & Measurement
- Customer Relationship Measurement
- Service Excellence
- Quality Awards
- And some case studies
Eligibility / Requirements
There is no pre-requisites for doing the course
About Vskills Certification
Vskills is a government initiative in skill development and employability. It is the largest certification provider in India and has around 300 + online certification courses and 20,000 + certified professionals.
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