Certified Service Professional

Course details

The Certified Service Professional (CSP) programme is a professional training programme in service mindset skills that offers you the opportunity to enter and grow a rewarding career in the vibrant Retail, Tourism and Service Industry.

5 Distinctive Features of Certified Service Professional Program:

Develop a service mindset

• Explore new ways to see things and develop a positive mindset towards service

Intensive experiential learning

• A fun way of learning and you will never be bored. It is not a typical class room teacher centric learning. We will create a lively bootcamp-style learning environment and format with service-in-action activities such as appointment of service hosts and banquet teams. For example, you can experience first-hand the joy and challenges of a service role, or gain a better understanding of industry practices such as "Roll Call".

Employment relevance

• Learn from real-life companies through case studies. Meet award-wining service providers and staff and benefit from their real-life perspectives and experiences.

Recognised qualifications

• Undergo formal assessment aligned to Service Excellence WSQ course. You will be assesssed based on behaviour in class and participation in activities throughout the course.

Commitment to Service Excellence

• Recite the Certified Service Professional pledge to internalise your commitment to service and always remember to project the qualities of a Certified Service Professional.

The programme consists of the following competency units:

• Provide GEMS Service / Interact with Guest
• Deliver Service Excellence
• Offer Customised and Personalised Service

Benefits of Certified Service Professional Programme:

• Learn be transformed with a brand new mindset to embark on a career in the booming Tourism; Services Industry! 
• As a Certified Service Professional, you are distinguished, differentiated & recognized from the other huge numbers of job seekers in the market with unique abilities. 
• You are also well-positioned & job-ready for the multitude of job opportunities available in the upcoming service sector jobs in Integrated Resorts & other new retail & hospitality establishments! 
• Graduate with a nationally recognised Service Excellence WSQ qualification – the mark of a well regarded Certified Service Professional!

Upon successful completion of the the Certified Service Professional (CSP) programme, you will be awarded a 'Certified Service Professional' Certificate.

Entry Requirements 

All applicants need only to fulfill one of the following admission requirements:

• GCE 'N' Level English Grade C5; or
• GCE 'O' Level English Grade C6; or
• Level 4 of the Employability Skills System (ESS) Workplace Literacy modules in at least two modalities