Course details
By the end of this programme participants will have:
- developed a thorough understanding of the various aspects and dynamics of workplace dispute esolution,
- an ability to facilitate the management of workplace conflict
- a thorough understanding of dispute resolution methods including mediation.
- Practised the skills necessary for workplace Mediation
- The opportunity to gain internationally recognised certification in Mediation.
Programme Outline
- Develop the knowledge and skills required to be an effective mediator
- Understanding Conflict Resolution Theory
- Negotiation Theory
- Mediation Principles and Process
- Communication & Mediation Skills
- Personal Awareness
- Employee Rights and Related Legal Implications
- Developing appropriate ADR (Alternative Dispute Resolution) solutions for the workplace
Programme Methodology
The programme is delivered as follows:
- Pre course work, self assessments and case study provided on CD with full learning resource pack
- 40 hours tutor led experiential learning and supervised skill development by experienced ADR specialists and Mediators at advanced practitioner level
- Assessment of skills
- Written course work to be submitted within an agreed timeframe after the programme based on a suitable case study.
Programme Tutor
Gerry Rooney, MSc HRD, Member of the Mediators Institute of Ireland and Member of the MII Accreditation Policy Committee, Advanced Practitioner- Workplace Mediation with the International Centre for Dispute Resolution and Leadership
Ray Flaherty, MBA, Member of the Mediators Institute of Ireland, Advanced Practitioner- Workplace Mediation with the International Centre for Dispute Resolution and Leadership
In addition both tutors are experienced HR and IR practicioners.
Course Location
About Positive2Work Skillnet
The Positive2Work Skillnet is made up of small, medium & large companies from all sectors of the Irish Economy. The member companies of Positive2Work Skillnet have come together to explore how the intervention of effective strategies, supported by training solutions and people development, can positively impact on the quality of employees working lives and the competitive environment within which network member companies operate. The aim of the project is to create a Positive2Work environment for all employees within the member companies of the Skillnet.
To date the Skillnet has delivered training that support the areas of:
- Building Resilience / Stress Management
- Conflict Management / Building Constructive Relations
- Change Management / People Management
While also working directly with member companies to deliver training that both incorporates the Positive2Work objective and meets their individual needs.
Positive2Work has approved funding until the end of 2013.
Positive2Work Skillnet provides subsidised training to member companies and offers free training for job-seekers. Members can also influence what courses are provided by the network.
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