Certified Professional Mediation Training

Course details

Certified Mediation Training – Mediators’ Institute of Ireland Approved Programme

This training is ideal for HR managers, managers and supervisors/team leaders. The skills and knowledge learned will help in managing conflict in the workplace effectively, cutting stress levels, time and costs.

Course Details

South West Gnó Skillnet is delivering a Certified Mediation Training Programme. The programme covers workplace; community; and civil and commercial disputes. This training includes assessment for accreditation with the Mediators’ Institute of Ireland.

Overall Training Aim

Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations. They will develop skills for mediating between parties in different contexts and will be prepared for MII assessment.

Training Objectives

Participants will:

• Understand the core concept of mediation, its procedure and practice.
• Develop the core competencies necessary for mediating a dispute.
• Learn methods and techniques for identifying the core of the conflict.
• Be able to identify their own style of handling conflict and the changes they may need to make.
• Learn how to empower disputants to move to resolution.