Multicultural Customer Experience Professional Atton Institute

Multicultural Customer Experience Professional

Atton Institute

Price: USD 3,294

Duration: 3 Days

Course details

Course overview

The globalization is the integral part of our today's world, and it keeps expanding into all essentials of business and life. Knowledge on how to operate in our highly multicultural planet is crucial for the success of any modern business or government entity. To meet this target, the knowledge on the key differences and specificities of cultures and cross-cultural communications is the absolute must.

This course highlights the particulars of multicultural relations, the importance of adjusting strategy according to the surrounding environment and the best practices to succeed in providing the excellent customer experience in a particular market as well as for growing globally. Course sessions provide the expertise on CX Management in the multicultural environment and the innovative tactics for structuring and setting the best standards for CX team. We review the top practices to implement for solid enhancement in companies' achievements in our multicultural world.

Explore the key focus areas that help you as the professional to build the truly client-oriented organization in the multicultural environment. You gain the knowledge on:

Present trends and development of the multicultural environment
Provide excellent level of internal and external multicultural CX
Recognize the Influence of globalization and its potential benefits
Know the specifics of multicultural digital psychology and experience
Possess the expert knowledge to apply the best available standards

Course Content

Essentials of Customer Experience and its growing value and Importance
Understanding particulars of Multicultural internal and external Customers
Overview of Cross-Culture environment specifics in terms of CX
Consumer Experience Management (CEM) complexity in Multicultural Environment
Influence of Globalization and studying related changes in Clients Expectations
Compulsory elements to define the perfect Client Experience Strategy
Customer Experience dependency on Business Type and Corporate Culture
Setting the correct limits for your exposure to International Environment
Discovering top reasons why certain level of CX is central for Every Industry
Expectations in Client Service & Experience in multicultural Digital Environment
Key points for successfully delivery of Cross-Cultural Client Experience
Setting Standards for CX Excellence under specific elements of various Cultures
Seeing and collecting data on Service Level from Clients Point of View
Praxis points on provision of best Multicultural Consumer Experience
Key facts in adapting Standards and potential Pitfalls and Risks of Implementation
Successful praxis of transnational companies & examining business cases
Your Personal Action Plan upon Course Completion and guidance checklist

What will you gain

This Atton Institute course provides the certified professional status on the challenging multicultural environment and equips you with the ability to:

Understand how globalization influences customers' needs and expectation
Implement the international CX standards to outperform the competitors
Acquire the unique skill set that helps your career in any multicultural environment
Explore the specifics of multicultural consumers and how to apply right CX principles
Study the crucial elements of Client Experience management to succeed
Apply the distinct elements of digital experience for your international clients
Master the channels of delivering the perfect cross-cultural consumer experience
Know how to maximize profits via introduction of multicultural CX consistency
Develop strong understanding on various elements of Multicultural Environment
Establish and implement company standards for getting ready for global extension
Use best CX praxis for multicultural customers to attain loyalty and happiness

Updated on 17 October, 2019

Job roles this course is suitable for:

Sales & Marketing Professionals , Customer Experience Managers , Entrepreneurs , Business owners , HR & Training Professionals , Public Relations Professionals , Customer Service Professionals , Business Development Team Members

About Atton Institute

Atton Institute is the licensed provider of the specialized professional courses and trainings and its administrative office is located in Dubai, the UAE. The Institute offers wide-ranging schedule of professional courses and trainings in all major segments of professional education.
All Atton courses are tailor-made under the unique Atton Learning Methodology which guarantees our students the path to obtain professional skills in the fast and easy way. Our courses are intended for staff, management, and business owners along with the personnel of government authorities and organizations.
Atton Institute has the superior set of expert guidelines which are stringently applied within each and every module of our courses and trainings. Our academic team has prepared the full range of courses which represent essentially all key elements of professional education.
Our instructors / lecturers are carefully selected, are highly proficient, and deliver to our students the highest level of professional education, refined to perfection.
Our core aim – within the cooperative work of our trainers and students, to apply the best personnel development professional standards at all levels of commercial and non-commercial entities in the UAE and globally.
Join the Community of True Professionals.
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