The course provides a strong foundation towards improving performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap. This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.
These six pillars are then applied in 12 scenarios, starting from different levels across the company (organizational, divisional, departmental and employee performance improvement), to diverse capabilities (project, process, quality and customer service performance improvement), and different stakeholders (suppliers, Joint Ventures, Board and personal performance improvement).
- Improve performance at all levels, by identifying and addressing specific challenges;
- Develop and maintain a functional Performance Improvement System;
- Enhance the decision making process by using relevant data;
- Nurture a performance culture;
- Receive a premium recognition of your expertise in performance improvement granted by The KPI Institute.
- Understand the Performance Management System architecture;
- Rigorously conduct the data analysis process;
- Get insights on best practices in reporting KPIs;
- Practice performance review meetings;
- Systematize the tracking of implemented initiatives to address the objectives set;
- Gain practical experience in recalibrating the Performance Improvement System;
- Discover how to build a performance culture;
- Practice performance improvement in 12 different scenarios.
The certification process is finalized when you complete all stages of the learning experience. You will receive a:
- Certificate of Completion: after completing pre-course activities and passing the Certification Exam;
- Certificate of Attendance: after participating at the three days of on-site training course;
- Certified Performance Improvement Professional diploma: after you have successfully completed all of the three stages of the learning experience.
The KPI Institute is the global authority on performance through Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs!
It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It operates smartKPIs.com, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.
It is dedicated to identifying best practices, trends and challenges impacting the field of performance management today and therefore operates globally on three main pillars: Research, Publications and Education.
The KPI Institute specializes and offers training courses and advisory services on the following topics:
- Strategy Management and the Balanced Scorecard System
- Performance Measurement and KPIs
- Performance Improvement
- Employee Performance and bonus systems
- Data Visualization
- Data Analysis
- Supplier Performance
- Customer Service Performance
- Performance and productivity in life outside the office
Over the last years, the team has:
- Documented 7,000+ KPIs from 16 functional areas and 25 industries;
- Developed over 150 KPI Dashboards and Balanced Scorecards;
- Assisted over 28,000 organizations in finding solutions for their KPI needs;
- Reviewed 1,000+ performance reports from 125 countries;
- Trained over 2,500 participants from 40 countries on how to work with KPIs;
- Referenced 30,000+ resources (books, articles, performance reports).
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