Certified Performance & Competency Developer

Course details

A well structured performance and managing system (PCMS) is required for long term corporate success. In today's business environment, organizations face a lot of challenges and the key to their success is the performance of their human capital, which sets them apart. All organizations understand that their human capital is the key source of competitive advantage. Competency mapping and performance management helps HR professionals to produce bottom line results.

By the end of the program you will learn:

• Learn Competency Iceberg Model to understand the minds of high performers
• Create well developed competency maps for scientific competency assessment
• Understand the science and art of Behavioral anchored rating scales - globally accepted as the most scientific method of behavior assessment
• Learn 4 major types of performance measurement and where you can use each type to universally structure KPIs in your organization
• Learn how a PCMS works and how to improve your performance management system
• To develop balanced performance appraisal system for development results and change management
• Learn to design an assessment center
• To understand how to integrate your performance review system with the training plan of the organization

MODULE 1: COMPETENCY, PERFORMANCE AND PCMS

• What is Competency
• Competency Iceberg Model
• Classification of Competencies
• Measurement of Competency
• Performance Aspects
• Types of Performance Measurement
• Performance and Competence Management as a Concept
• PCMS Model

MODULE 2: THE BALANCED SCORECARD

• Performance planning
• The Balanced Scorecard
• Cascading process
• The Balanced Scorecard Measures

MODULE 3: COMPETENCY FRAMEWORKS AND MAPS

• What is a Competency Map/Framework
• Types of Framework
• Uses of Competency Framework
• Creating a competency Map
• Quan Competence Framework
• Threshold Trait Analysis
• Using BARS for Competency Maps
• Implementing the Mapping Process

MODULE 4: PERFORMANCE REVIEW SYSTEMS

• Model for Performance Review
• Perspective Involved in Performance Reviews
• Performance Rating Methods
• Common Problems with Rating
• Legal Aspects of Performance Appraisals

MODULE 5: ASSESSMENT CENTERS

• What are Assessment Centres
• Historical Perspective on Assessment Center
• Basic Steps Followed in an Assessment Center
• Types of Techniques Used in Assessment Centres

MODULE 6: PERFORMANCE ANALYSIS & IMPROVEMENT

• From Training to Performance
• Identify Root Cause
• Identifying Casual Factors - Setting Learning Goals and Objectives
• Selecting Best Training Method And Understanding Learner Type
• Developing a Good Design
• Building Appropriate Evaluation Methodology

Updated on 13 December, 2021