Certificate IV in Tourism

Course details

Business Documents Write business documents This unit describes the performance outcomes, skills
and knowledge required to prepare and produce a
range of business documents expressing complex
ideas and requiring varying and complex formats, e.g.
formal reports.
No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of
endorsement.
Marketing I
Make presentations This unit describes the performance outcomes, skills
and knowledge required to prepare for and deliver
effective presentations to a group of people. It
requires the ability to plan presentations that are
tailored to the audience needs and to deliver
interesting and coherent presentations using
appropriate aids, equipment and public speaking
techniques.
No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of
endorsement.
Establish and conduct business
relationships
This unit describes the performance outcomes, skills
and knowledge required to manage business
relationships with customers or suppliers. It requires
the ability to establish and maintain business
relationships, conduct formal negotiations and make
and manage agreements or contracts.
No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of
endorsement.
Coordinate production of
brochures and marketing
materials
This unit describes the performance outcomes, skills
and knowledge required to coordinate the
development of brochures and other marketing
materials. It requires the ability to source information
to be included; obtain production quotations; develop
or outsource copy; and design, check and approve
final content.
No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of
endorsement.
Coordinate marketing activities This unit describes the performance outcomes, skills
and knowledge required to plan and coordinate a
range of marketing and promotional activities at an
operational level. The unit incorporates knowledge of
marketing principles.
No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of
endorsement.
Tourism Law
Develop and update legal
knowledge required for
business compliance
This unit describes the performance outcomes, skills
and knowledge required to ensure business
compliance with legislation across a broad range of
operational areas. Ability to research and apply
relevant legal information to business operations is
the key focus of the unit. This is combined with a
general knowledge of the legal framework in which
businesses in different contexts operate.
No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of
endorsement. 2
Implement and monitor
workplace health, safety and
security practices
This unit describes the performance outcomes, skills
and knowledge required to implement predetermined
OHS policies and procedures and to monitor OHS
practices as a supervisory function.
A systematic management approach is central to
compliance with OHS legislation which, in all
Australian states and territories, imposes obligations
on all businesses whether small, medium or large, to
manage the safety of their workers and anyone else in
the workplace. This unit involves the implementation
and monitoring of those predetermined OHS practices
designed, at management level, to ensure a safe
workplace.
No occupational licensing or certification requirements
apply to this unit at the time of endorsement. .