CERTIFICATE IV IN SMALL BUSINESS MANAGEMENT

Course details

Module Name Unit of competency Description
Introduction
to Business
Law
Establish legal and
risk management
requirements of small
business
This unit describes the performance outcomes, skills and
knowledge required to identify and comply with the regulatory,
legal, taxation and insurance requirements, and risk
management needs of small business. Specific legal
requirements apply to the management of a small business.
Financial
Planning
Maintain daily
financial/business
records
Plan small business
finances
Manage small
business finances
This unit covers the preparation and processing of routine
financial documents.
This unit describes the performance outcomes, skills and
knowledge required to develop a financial plan to support
business viability. Specific legal requirements apply to the
management of a small business.
This unit describes the performance outcomes, skills and
knowledge required to implement, monitor and review
strategies for the ongoing management of a small business's
finances. It also includes day to day financial management of
the small business. Specific legal requirements apply to the
management of a small business.
Small
Business
Management
Participate in OHS
processes
Participate in
environmentally
sustainable work
practices
Organise and
complete daily work
activities
Participate in OHS
processes
Maintain business
resources
Communicate in the
workplace
Work effectively in a
business environment
This unit describes the performance outcomes, skills and
knowledge required to participate in workplace occupational
health and safety (OHS) processes to protect workers own
health and safety, and that of others.
This unit describes the performance outcomes, skills and
knowledge required to effectively measure current resource
use and to carry out improvements including reducing the
negative environmental impact of work practices. This unit
requires the ability to access industry information, and
applicable legislative and occupational health and safety
(OHS) guidelines.
This unit describes the performance outcomes, skills and
knowledge required to organise and complete work activities,
and to obtain feedback on work performance.
This unit describes the performance outcomes, skills and
knowledge required to participate in workplace occupational
health and safety (OHS) processes to protect workers own
health and safety, and that of others.
This unit describes the performance outcomes, skills and
knowledge required to determine, administer and maintain
resources and equipment to complete a variety of tasks.
This unit describes the performance outcomes, skills and
knowledge required to communicate in the workplace. It
includes gathering, conveying and receiving information
together with completing routine written correspondence.
This unit describes the performance outcomes, skills and
knowledge required to work effectively within a commercial or
business environment. It includes identifying the rights and
responsibilities of employees and employers and conducting
business in accordance with the organisational goals, values Work effectively with
others
Contribute to
workplace innovation
Market the small
business
Undertake small
business planning
and standards.
This unit describes the performance outcomes, skills and
knowledge required to work in a group environment promoting
team commitment and cooperation, supporting team members
and dealing effectively with issues, problems and conflict. This
unit describes the performance outcomes, skills and
knowledge required to make a pro active and positive
contribution to workplace innovation.
This unit describes the performance outcomes, skills and
knowledge required to make a pro active and positive
contribution to workplace innovation.
This unit describes the performance outcomes, skills and
knowledge required to develop and implement marketing
strategies, and to monitor and improve market performance.
This unit describes the performance outcomes, skills and
knowledge required to research and develop an integrated
business plan for achieving business goals and objectives.
Specific legal requirements apply to the management of a
small business.
Managing
Customer
Service
Deliver a service to
customers
Deliver and monitor a
service to customers
Coordinate
implementation of
customer service
strategies
Promote products and
services
This unit describes the performance outcomes, skills and
knowledge required to deliver all aspects of customer service
at an introductory level. It includes creating a relationship with
customers, identifying their needs, delivering services or
products and processing customer feedback.
This unit describes the performance outcomes, skills and
knowledge required to identify customer needs and monitor
service provided to customers.
This unit describes the performance outcomes, skills and
knowledge required to advise on, carry out and evaluate
customer service strategies, including the design of
improvement strategies based on feedback.
This unit describes the performance outcomes, skills and
knowledge required to coordinate and review the promotion of
an organisation's products and services.
Accounting
Basic Reports
Maintain financial
records
Report on financial
activity
Conduct online
transactions
This unit describes the performance outcomes, skills and
knowledge required to maintain financial records for a
business. It includes maintaining daily financial records such
as reconciling debtors' and creditors' systems, preparing and
maintaining a general ledger, and preparing a trial balance. It
also includes activities associated with monitoring cash
control for accounting purposes.
This unit describes the performance outcomes, skills and
knowledge required to report financial activity for business
both in response to client requests and to meet statutory
requirements such as the completion of statutory requirement
reports.
This unit describes the performance outcomes, skills and
knowledge required to undertake a range of online
transactions, including banking, buying and selling products
and services.
Marketing Produce simple word This unit describes the performance outcomes, skills and Fundamentals processed documents
Create and use
spreadsheets
Use business
technology
Create and use
databases
Design and produce
text documents
Produce spreadsheets
Design and produce
business documents
Produce desktop
published documents
Write simple
documents
Create electronic
presentations
Analyse and present
research information
knowledge required to correctly operate word processing
applications in the production of workplace documents.
This unit describes the performance outcomes, skills and
knowledge required to correctly create and use spreadsheets
and charts through the use of spreadsheet software.
This unit describes the performance outcomes, skills and
knowledge required to select, use and maintain a range of
business technology. This technology includes the effective
use of computer software to organise information and data.
This unit describes the performance outcomes, skills and
knowledge required to create simple two table relational
databases with reports and queries, for the storage and
retrieval of information.
This unit describes the performance outcomes, skills and
knowledge required to design and develop predominantly text
based documents using advanced features of word
processing software.
This unit describes the performance outcomes, skills and
knowledge required to develop spreadsheets through the use
of spreadsheet software.
This unit describes the performance outcomes, skills and
knowledge required to design and produce various business
documents and publications. It includes selecting and using a
range of functions on a variety of computer applications.
This unit describes the performance outcomes, skills and
knowledge required to design and produce desktop published
documents.
This unit describes the performance outcomes, skills and
knowledge required to plan, draft and review a basic
document before writing the final version.
This unit describes the performance outcomes, skills and
knowledge required to design and produce electronic
presentations for speakers, for self access and for online
access. No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of endorsement
This unit describes the performance outcomes, skills and
knowledge required to gather, organise and present
workplace information using available systems.
Leadership Manage a small team This unit describes the performance outcomes, skills and
knowledge required to plan for the management of and to
manage staff. It involves industrial relations, staff selection,
staff records, induction, training, team development and
career planning to enhance business operations through
retaining a competent, committed and motivated team in the
workplace. Specific legal requirements apply to the
management of a small business.