Certificate in Supervisory Skills

Course details

1. To know the supervisors job and the keys to success
2. To understand the performance management process: goal setting, feedback, problem solving.
3. To learn techniques for communicating proactively.
4. To understand the coaching process, and how to use coaching skills.
5. To learn strategies and tips for dealing with change in the workplace.

Entry Requirements

Camford International College is dedicated to providing superb higher education to outstanding students from all backgrounds. CIC qualifications are open to everyone who is at least 16 years old and above with a mediocre of English. The syllabus builds step-by-step and you will develop your knowledge and skills as you progress through the qualification.

Who should take this course?

The course comprising the Supervisory Skills Certificate is designed for shift supervisors, entry-level managers and supervisors up to mid-level managers seeking an opportunity to obtain a richer, deeper understanding of supervisory and management skills.

How will I benefit from taking this course?

1. Able to manage their time
2. Able to communicate effectively
3. Able to motivate their employees
4. Able to resolve workplace confrontations
5. Able to prevent and address inappropriate workplace behavior
6. Able to conduct legal and unbiased employee interviews
7. Able to manage the performance of their direct reports

Course Outline

The certificate series consists of the (12) courses listed below, totalling approximately 8 hours of learning.

• Managing Performance
• Communicating Proactively
• Coaching for Excellence
• Dealing with Change
• Selection Requirements and Communication Skills for Interviewing
• Overcoming Barriers to Successful Management
• Leading People to Higher Performance
• Preventing and Addressing Inappropriate Workplace Behaviors
• Manage People Issues to Stay Focused on Priorities
• The Impact of Personality Styles on Communication
• Managing Communication Challenges
• Managing Performance

How will I be assessed?

The assessment will be attendance-based criteria. At the end of the course, those who meet 75% attendance will be issued the Certificate of Attendance and Letter of Certification.