Certificate in Supervisory Management

Course details

The main purpose of this programme is to provide candidates with the tools and techniques necessary to work in a supervisory management role.

Course Content:

Day 1:

• Role of the Supervisor
• Qualities of an Effective Supervisor
• Role Assessment Exercise
• Effective Communication
• Emotional Intelligence and Influencing Others
• Building and Engaging Effective Teams

Day 2:

• Recruitment and Selection
• Performance Management
• Motivation Practices in Supervisory Management
• Data Protection
• Review of Employment Legislation

Day 3:

• Conducting a Training Needs Analysis
• Setting Goals & Objectives
• Operational Planning
• Departmental Budget Planning
• Change Management
• Individual Employment Legislation Presentations
• FETAC Level 6 Supervisory Management Assessment Process

Day 4:

• Effective Time Management
• Personal Effectiveness
• Effective Meetings
• Role of Delegation in Supervisory Management
• Individual Skills Demonstrations

Learning Outcomes:

• List the roles and responsibilities of a supervisor/line manager
• Analyse the process of staff recruitment
• Identify the key areas of workplace legislation and best practice in staff supervision
• List the main provisions of the Data Protection Act
• Develop operations manuals for work-related procedures

Course Assessment:

• To achieve certification, each candidate will be required to undertake an assessment process that involves a skills demonstration (where candidates will be required to keep a log/record of supervisory management activities undertaken) and a portfolio/collection of work.

Skills demonstration (60%):

• Candidates will compile an account of their experiences, observations and implementation of the knowledge and skills gained on the programme.