Certificate in Supervisory Management

Course details

This course focuses on supervisory management skills. It covers four main areas:

• Framework for supervisor
• Supervisory tools
• Supervisory responsibilities

How you can improve your effectiveness as a supervisor

There will be lots of case studies, discussions and self-assessment activities so that participants will understand more about themselves and how to best deal with their co-worker(s) in an effective manner.

Target Audience

This course is designed for those who wish to understand more about supervisory management in a working environment. You can be a supervisor of just 2 – 3 staff or a manager who supervises hundreds of staff.

Course Outline

• Roles & function of a supervisor
• Be an effective and respected leader
• Effective communication management skills

Get your staff to follow you:

• Excellent start for staff – Professional orientation;
• Developing sense of belonging – Professional skills training;
• Staff Evaluation – Staff appraisal methods;
• Disciplinary actions – When, Where & How.

Work efficiency:

• Job planning and assignment;
• Production or Service Management;
• Time Management and Quality Control;
• Materials Management and Cost Control;
• Conflict Management and Team Building.
• Be the bridge between staff & management.

Assessment and Certificate

Participants who fulfill at least 75% of attendance for the whole course and pass the end-of course assessment will be awarded Certificate of Proficiency.Participants who met the minimum attendance but do not pass the assessment will be awarded a Certificate of Attendance.