Certificate In Retail Sales Skills

Course details

This course is for those who wish to explore or work in the retail sector and wish to gain an introduction in the area.

While participating on this programme you will:

• Explore the area of customer service and retail sales.
• Develop skills and confidence in dealing with customers, sales techniques, payments and other aspects of the retail environment
• Develop interpersonal, team working, time keeping and time management skills.
• Develop confidence in your ability to progress on to further education and employment.
• Improve your communication, numerical, ICT and retail skills.

Modules:

• Customer Service
• Retail Sales Techniques
• Retail Payments Procedure
• Communications
• Workplace Safety
• Stock Control
• Personal Effectiveness
• Work Experience

CERTIFIED: Yes Leading to a FETAC Major award: FETAC Level 4 Retail Skills 4M1998 This programme is structured so that there is flexibility for the learner who does not wish to complete the whole programme and only has an interest in completing one or more programme modules. In this case the learner may achieve a FETAC Component Certificate.

Who is this course for?

This course is for early school leavers who wish to improve their retail sales and customer service skills and improve their job opportunities and/or for those who wish to progress on to FETAC Level 5 courses.