Certificate in Reception Skills

Course details

Course Aim and Opportunities

• Students will gain an understanding of what is involved in running a professional front office operation.
• Students will develop basic skills to apply for jobs such as receptionist, front office administrator, general office support.
• Job opportunities exist in public sector departments, teleservices, professional practices and a wide range of private commercial businesses.
• Communication and interview skills will be a very strong focus to give our students every chance of success at interview.
• The qualifications will make an excellent addition to any CV.

Course Outline

• Skills and duties of a receptionist; front desk organisation, reception area maintenance, security and emergency procedures.
• Diary and booking maintenance.
• Communication Skills; assertiveness and confidence building; job interview techniques and CV preparation.
• Customer service skills; understanding excellence; dealing with complaints and awkward situations, etc.
• Telephone techniques, receive visitors; sales enquiries, etc.
• Consumer Legislation.
• Petty Cash; invoices and credit notes; receipts and payments.
• Incoming and outgoing mail; filing systems.
• Databases maintenance; word processing, business letters and documents.

Course Work and Certification

• Assessment will comprise of assignments and skills demonstrations.
• Successful candidates will be awarded FETAC Level 5 Component Certificate in Reception Skills.