- Location: Trade Centre - Dubai
- Duration: 3 Days
Course details
This course will help you understand the role of Objectives and KPIs in driving business and individual performance. You will appreciate the performance management cycle and links to strategy, and learn how KPIs can help manage performance at an individual, department or company level. You will understand the Balanced Scorecard model and define KPIs for an individual and\or department, which are Specific, Measurable, Achievable, Realistic and Time bound (SMART).
Content
- Importance of performance measures, goals and objectives
- Challenges of business strategy
- Types of performance measurement and the performance management cycle
- Building a performance management system
- Objectives and KPIs
- Difference between "objectives" and "goals"
- The Balanced Scorecard and developing a performance 'dashboard' for senior management
- Other measurement frameworks such as business excellence model, TQM, OSGM etc.
- How and when to review progress against performance measures
- Introduction to KPIs and how to establish KPIs
- Defining targets, measures and timelines for KPIs
- How to manage KPIs, including formats and tools
- Linking KPIs back to business objectives and strategy, and reward
- Linking department to individual KPIs
- Communicating goals and KPIs to employees and giving feedback
Who should attend
The course is designed for executives, operational managers and analysts from both delivery and support functions such as finance, accounting, project management, human resources, sales, marketing, logistics, quality control and improvement, strategy/planning and operations.
Benefits of attending
- Monitor and manage progress against objectives and Key Performance Indicators (KPIs) at a department and individual basis
- Understand the critical role of measuring performance at a department and individual level to ensure business success
- Appreciate the Balanced Scorecard and other models where defining and managing KPIs are critical
Course Location
About Informa Connect Middle East
Informa Connect Middle East, is part of Informa, a multinational publicly listed publishing and events company.
The Middle East office was previously known as IIR Middle East, and has been established in Dubai since 1993. Informa Middle East has grown to be the largest event organiser in the region and with over 300 staff, the office runs over 450 training courses and over 40 conferences regionally on an annual basis.
The company also incorporates Informa Global Exhibitions which organises around 130 trade and consumer exhibitions in over 38 cities across the globe. Arab Health, Cityscape, Middle East Electricity and The Bride Show are some of the flag ship events.
Aside from the public training courses, conferences and exhibitions, Informa Middle East also provides in-house training to companies as well as manages events on behalf of corporate clients. Some of the past clients include NBAD, Microsoft, Etisalat, STC, Mobily, and ADNOC.
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