Course details
Entry Requirements
Above 16 years old
Basic literacy and numeracy skills, and interest in front office work
Course Outline
On completion of this module, students will be able to:
Demonstrate knowledge of the key functional areas of front office
Describe the function and activities of the reservations, reception and cashiers departments
Analyse guest accounting processes
Review the use yield management, statistics and reports within the front office operation
Explain the importance of security and safety within rooms division including key legislation for reception operations
Describe the key features of the communication services available to guests
Explain the role front office plays in in selling hotel services and facilities.Method of Delivery
Lecture & Practical
Award Criteria
Students, who satisfy the minimum attendance requirements (75%) will be issued with the 'Certificate of Attendance' by BMC.
Grading System
No assessment
Assessment Information
No assessment
Appeal Process
Not applicable
Expected date of release of Assessment result
Not applicable
Updated on 01 Feb 2014
Course Location
About BMC International College
BMC International College has a humble beginning, starting with a vision of its founder, in providing affordable education to the masses during its early years in 1960s. BMC has today grown in size and all its centres are located strategically around Singapore and are within the MRT (train) and bus stations. BMC International College offers a wide range of courses from Accounting, Business, Engineering, Hotel & Tourism Management to Psychology and Counselling. BMC’s educational partners are Autodesk, Edexcel International, the Confederation of Tourism & Hospitality (CTH), London Chamber of Commerce and Industry (LCCI), NCC Education (UK) and the University of Hertfordshire (UK). BMC deploys teachers that meet its educational partners’ requirements and/or the requirements set by CPE. See all BMC International College coursesManagement, Leadership and Business Related Questions
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