- Location: Bukit Merah - Central
- Duration: 36 Hours
Course details
The Certificate in Customer Relationship Management is designed to train students in a wide variety of disciplines to enable them to learn the necessities of customer relationship management and those who wish to upgrade their knowledge and skills in management of general business and to further their management career.
This certificate aims to equip participants with the fundamental theories of customer relationship knowledge and skills to interact effectively in a global business environment. This course involves classroom lectures, group discussion, and case studies. Participants must successfully complete 3 units to qualify for the award of Certificate in Customer Relationship Management.
Eligibility Criteria
- Minimum Secondary education.
Course Syllabus
3 core compulsory modules
DBM 102 Business Ethics
DBM 110 Customer Relationship Management
ADBM 204 Entrepreneurial Management
Updated on 08 November, 2015Course Location
About Kings International Business School
KIBS is a commercial school registered with Council for Private Education, Singapore (CPE). Concurrently, KIBS is also an approved training centre with LCCI, UK (London Chamber of Commerce) and our courses focus on business and management. Our courses comprises of language programs, diplomas and advanced diploma programs. Our courses will equip our students with employability skills that are relevant to their industries. Currently, our classroom ratio is 20:1 (students-teacher ratio), to ensure that close guidance is provided for all our students.
At KIBS, our teaching staff are carefully selected and they possess relevant experience in core teaching areas and are passionate about teaching. KIBS teaching staff are evaluated on a regular basis and place strong emphasis on standard and quality teaching. We ensured all measures are taken to satisfy students' quest for an enriching and fulfilling learning journey.
KIBS is also a strong advocator of complete transparency. This extends to our clear and concise fee structure and all components of which are fully made known to every applicants prior to their registrations by our representatives and an industry-wide coverage (IWC) insurance scheme is also in place. KIBS promises absolute integrity in all our dealings. Our processes and redress policy are both clear and structured. This ensures that any queries or issues arising from the applicants will be promptly addressed by our staff in a timely manner.
With all good practices and measures in place, KIBS aims to meet your expectations and hope to be your preferred choice of school. Wish you every success and may your learning journey with KIBS be the most rewarding and meaningful one!
See all Kings International Business School courses- SGD 18
SGD 350Duration: Upto 3 Hours - SGD 154Duration: Upto 13 Weeks
