Certificate in Business Analysis

Course details

This course is designed for individuals who play a leading role in improving business performance, through the use of proven business analyst techniques

Course Content:

Module 1

• Management of Change
• The context and meaning of change
• Organisations and their changing environment
• The nature of organisational change
• Organisational structure and change
• Organisational culture
• The politics of change
• Leadership of change

Module 2

• Business Systems Analysis
• Introduction to Business Systems Analysis
• Understanding Business Processes
• Business Process Improvement Methodologies
• Measuring and Improving Quality
• Measuring and Improving Productivity
• Improving Processing Capability
• Operational Analysis – Risk and Control
• Problem Analysis and Decision Making Techniques

Module 3

• Consultancy and Communication Skills
• Consultancy
• Types
• Identifying opportunities
• Consultancy Cycle
• Facilitation Skills
• Negotiation and Influencing Skills
• Conflict Resolution Skills
• Presentation Skills
• Report Writing Skills
• Assessment & Assignments

Learning Outcomes:

• A specialised knowledge in analysing the Core Business Objectives and Strategy of an Organisation or Strategic Business Unit
• An ability to analyse the Processes, Procedures, Systems and Structures that are in place – and to evaluate their effectiveness and efficiency
• A comprehensive understanding of the Dynamics of Change – and how to harness the positive energy needed to bring about successful change
• An understanding of the various Types and Styles of Consultancy Intervention and their effectiveness in various situations
• The skills necessary to be able to communicate and negotiate effectively with stakeholders within and outside of an organisation.

Course Assessment:

Working closely together the National College of Ireland and the Business Analysts Association of Ireland have developed a professional course with academic accreditation for business analysts and for those who play a leading role in improving business performance, either in their own company or in a consultancy role to others, through the use of proven business analysis techniques.

• Module: Communication and Consultancy
• Module: Management of Change
• Module: Business System Analysis