Certificate in Business Analysis

Course details

Working closely together the National College of Ireland and the Business Analysts Association of Ireland have developed a professional course with academic accreditation for business analysts and for those who play a leading role in improving business performance, either in their own company or in a consultancy role to others, through the use of proven business analysis techniques.

• Module: Communication and Consultancy
• Module: Management of Change
• Module: Business System Analysis

Lecturer will take place on Thursdays & Fridays, 9.00 a.m. – 5.00 p.m.

Who Should Attend?

This Certificate course is designed for individuals who play a leading role in improving business performance, either in their own company or in a consultancy role to others, through the use of proven business analysis techniques.

Business and Systems Analysts, Internal & External Consultants and Advisors, Managers, Team Leaders and members of improvement teams, can apply these key business analysis techniques in their roles.

Programme Aims

The programme aims are to:

• Enable individual to make a more effective contribution to improving business performance and competitiveness within their organisation
• Equip participants with proven modern methodologies and techniques for analysing and solving business problems that impact upon cost, efficiency, capacity and service quality
• Help participants to fully understand the dynamics and context of organisational change with reference to latest thinking on best implementation approaches
• Give participants effective consultancy and communication skills – including the project management, listening, questioning, negotiation, influencing, presentation and facilitation skills required to initiate and lead change programmes and initiatives

Learning Objectives

• Following completion of the programme, participants will have:
• A specialised knowledge in analysing the Core Business Objectives and Strategy of an Organisation or Strategic Business Unit
• An ability to analyse the Processes, Procedures, Systems and Structures that are in place – and to evaluate their effectiveness and efficiency
• A comprehensive understanding of the Dynamics of Change – and how to harness the positive energy needed to bring about successful change
• An understanding of the various Types and Styles of Consultancy Intervention and their effectiveness in various situations
• The skills necessary to be able to communicate and negotiate effectively with stakeholders within and outside of an organisation.

Course Content

Module 1 – Management of Change

• The context and meaning of change
• Organisations and their changing environment
• The nature of organisational change
• Organisational structure and change
• Organisational culture
• The politics of change
• Leadership of change

Module 2 – Business Systems Analysis

• Introduction to Business Systems Analysis
• Understanding Business Processes
• Business Process Improvement Methodologies
• Measuring and Improving Quality
• Measuring and Improving Productivity
• Improving Processing Capability
• Operational Analysis – Risk and Control
• Problem Analysis and Decision Making Techniques

Module 3 – Consultancy and Communication Skills

• Consultancy Types
• Identifying opportunities
• Consultancy Cycle
• Facilitation Skills
• Negotiation and Influencing Skills
• Conflict Resolution Skills
• Presentation Skills
• Report Writing Skills