Certificate in Business Administration Academies Australasia College
Price: 4547 SGD

    Course details

    d.
    8. Outline the communications process.
    9. Explain the Barriers to Communication.
    10. Explain ways to overcome barriers to communication.
    CBA-102 Research and Study Skills
    Synopsis
    This subject provides participants with a basic understanding of the research process and study skills. It
    aims to expose participants to various methods of learning and knowledge retention. Relevant skills
    necessary to produce a literature survey on their particular research areas will be included. In particular, this
    area discusses on how to design questionnaire, ways of collecting data, sampling methods, data analysis,
    interpreting and effectively delivering a presentation; finally, this subject also aims to develop participants'
    proficiency in both interpersonal and written communication skills.
    Objectives
    On successful completion of this subject, the participants should be able to:
    1. Identify and make use of effective methods of knowledge retention
    2. Classify business research
    3. List the stages in the business research process
    4. Understand and obtaining source of information.
    5. Describe the different research methods for collecting data 6. Design questionnaire
    7. Explain the various types of sampling
    8. Interpret the stages of data analysis
    9. Communicate research results, report and presentation.
    10. Apply referencing to sources.
    11. Conduct research according to the requirements of the document, using informal and formal data
    collection methods and analyse and assess data.
    CBA-103 Customer Service & Relationship
    Synopsis
    This subject seeks to provide participants with customer service skills required for a career in the new
    millennium. This subject underpins all the diverse interactions with customers - at all levels and sectors of
    the service industry. It also aims to equip students with the skills and knowledge required to handle difficult
    interpersonal situations with customers. Finally, this subject examines the conflict resolution proficiency
    needed in the volatile service industry to address the conflicts, which may arise in day to day work activities.
    Objectives
    On successful completion of this subject, the participants should be able to:
    1. Establish sound communication with customers in a polite, professional and friendly manner.
    2. Undertake an in-depth practice in the standards of personal presentation.
    3. Analyse customer needs and expectations correctly, including those with special needs, and
    providing appropriate products, service and information.
    4. Identify potential conflict situations and using effective communication skills to assist in the
    management of the conflict.
    5. Identify and understand the types of difficult customers and handle those situations with the
    appropriate reconciliation techniques
    6. Utilise appropriate tactics to turn complaints into opportunities to demonstrate high quality customer
    service.
    CBA-104 Mathematics & Statistics
    Synopsis
    This subject will build participant's confidence to incorporate mathematical thinking into business
    environment. Participants will deal with commercial problems involving simple interest, discounts and
    markups, partial payments and commuting a series of obligations. The elements of statistics used in
    business will also be covered. The course content includes frequency distribution, measure of central
    tendency and dispersion, probability distributions (discrete and continuous), sampling, sampling
    distributions, estimations, regressions, correlation and elementary hypothesis testing.
    Objectives
    On successful completion of this subject, the participants should be able to:
    1. Make use of mathematics and simple calculation to aid in decision making for business
    2. Understand the basic terminology of finance used in business environment
    3. Perform a variety of quantitative analysis
    4. Analysis quantitative data produced for and by business
    5. Interpret results of quantitative analysis
    6. Prepare graphical presentation of numeric data

    Updated on 08 November, 2015

    About Academies Australasia College

    Over the years, Academies Australasia colleges have taught tens of thousands of students from 119 countries. The majority of our faculty and staff were born overseas. This background and sensitivity to cultural differences, needs and expectations, make them very well placed to understand and assist students from overseas. They know the issues and how best to address them. And they care. At any one time, our students are from about 70 countries. This wide international mix exposes students to different nationalities and cultures. They establish friendships around the world. Academies Australasia's graduates have found success in a wide range of professions and businesses. While most graduates from overseas return home, many have become permanent residents and citizens. See all Academies Australasia College courses
    Are you from Academies Australasia College ? Claim your course!
    Courses you can instantly connect with... Do an online course on Management, Leadership and Business starting now. See all courses

    Is this the right course for you?

    Rate this page

    Didn't find what you were looking for ?

    or