Course details
The Cleaning Performance Standards is a new initiative drawn up by the building owners/management and the service providers to provide the cleaning industry an objective framework to measure and evaluate the cleaning performance.
It serves to give guidance for building owners/management and service providers in establishing the benchmark standard and reference for specifying cleaning requirements as well as the inspection criteria for measuring cleaning performance.
This outcome driven (performance based) rather than input driven (fixed head count) system provides better defined and measurable requirements that can be included in their contracts and spur service providers to improve their quality of service delivery.
Session 1
- Overview
- Presentation of Singapore standards (ss 499:2002)
Session 2
- Development of quality benchmarks to meet site requirements
- Orientation on specification and other elements of performance based contract
Session 3
- Introduction of the national skills recognition system and its assessment programme
- Orientation on initial planning and acquiring of resources to achieve operational plan in meeting performance standards
Session 4
- Monitor operational performance and resource usage in meeting set quality benchmarks and service delivery
- Implications on performance-based contracts
Session 5
- Knowing various cleaning machines and correct method of operating these machines
- Knowing various cleaning equipment and tools and correct method of using these equipment and tools
- Correct procedure and observation when preparing work site for cleaning
Session 6
- Assessment of hard floor cleaning
- Assessment of vertical surfaces and high level cleaning
- Assessment of toilet cleaning
Session 7
- Assessment of furniture and fixtures cleaning
- Assessment of carpet cleaning
Session 8
- WSQ Environmental cleaning programme for the cleaning industry of skills assessments
- Session 9
- Application of dedicated i.t. solutions for the management of cleaning contracts
Session 10
- Written examination
- Practical skills assessment
Course Location
About Training Masters Workforce Institute
Training Masters Workforce Institute Pte Ltd (Training Masters), is an appointed Programme Partner with the Singapore Workforce Development Agency (WDA) for the Workforce Skills Qualifications (WSQ) Environment Cleaning industry. As part of this partnership programme, They provide WSQ Environmental Cleaning training and assessments.
Founded in 1991 as Training Masters (Singapore) Pte. Ltd., Training Masters was one of the first training and consultancy firms to offer professional training courses and workshops for staff in the commercial and industrial cleaning industry. Since 2001, Training Masters has successfully trained and assessed more than 40,000 candidates, both in WSQ and other certifications, in Singapore and the Asia Pacific region.
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