Certificate in Applied Management (Nonprofit/Human Services)

Course details

The Certificate in Applied Management (Non-Profit/Human Services) is a one-year professional development programme created for people working in the human services, community and non-profit sector. It will:

Develop your understanding of the specific management skills required to deliver quality services in the sector

• Provide you with the tools needed to supervise, lead and manage a team
• Help you understand the statutory and regulatory environment in which you operate
• Satisfy the management qualification requirements set out in the HIQA Standards

Contents

The course is based on:

• Our expertise in contemporary management principles and practices in the human services, community and nonprofit sector
• Ongoing feedback from course participants
• Input from employers, professional bodies and regulatory authorities on staff training requirements
• This is reflected in the choice of learning objectives, course contents and the approach developed to deliver the course.

Learning Objectives

After successfully completing the course you should:

• Understand the principles of First Line Management and how they relate to your area of responsibility
• Recognise the professional development and ethical issues that are driving contemporary Person Centred Human Services
• Have started to develop key management skills around Communications, Effective Teamwork, Leadership, Risk Management, Motivation and Conflict Management
• Be familiar with the legislative and regulatory environment in which your organization operates and how this impacts on the role of the manager
• Have an understanding of the financial and economic context in which the human services, community and non-profit sectors operate and recognize the management decision making challenges this presents
• Understand the management issues that need to be considered to ensure that the best possible service quality is delivered

Course Content

The course is made up of six modules.

Principles of First Line Management

• Course overview
• Introduction to online library
• Management theory I
• Management theory II

Professional Development & Ethics

• Your role as a manager
• Communication/Delegation/Negotiation
• Time management
• Effective meetings
• Stress management
• Ethics
• Managing Change

Teamwork, Leadership & Communications

• Leadership and teamwork
• Supporting & developing employee relations
• Managing conflict

An Introduction to Employment Law

• Employment law/employee relations
• Recruitment, selection & supervision
• Staff training & development

An Introduction to Not-For-Profit Finance & Economics

• Finance management
• Income & expenditure
• Capitation & costing
• Accounting/Economics

Managing Service Quality

• Person centredness and quality approaches
• Quality Systems /Total Quality Management
• Human service outcomes
• HIQA standards as they relate to service quality
• Responsible risk management

Qualification

Successful completion of the course will lead to a Certificate in Applied Management. This is a QQI/HETAC approved Minor Award at Level 6 on the National Framework of Qualifications (NFQ). Click here if you need to understand what this means and why it matters.