Certificate in Advanced Business Communication

Course details

The skills used by these professionals can be used in every business situation you can think of. Use the advanced communication skills thatspecialists employ and increase your chances of success in all of your business interactions. At the Advanced Business Communication Masterclass, led by hostage negotiator and former detective Richard Mullender, you will develop your skill set and the ability to shift from ‘unconscious competence’ to ‘conscious excellence’ whenever you need a result.

Content

• Breaking down the myths of communication
• Conversation encouragers
• Communication/conversation rules
• Social rules
• Learning the core skills used by great communicators
• Listening – the first part of great communication
• The power of language and effective questioning – the second part of great communication
• Preparation and planning
• Communications Clinic
• Your challenges diagnosed and treated

Who should attend

This advanced skill development masterclass is designed for people who want to dramatically improve their workplace communication, taking it to a level they didn’t know existed. It will benefit everyone involved in negotiations, interviewing, managing staff and selling. The core communication skills that you will learn can be applied in any
situation. 

Benefits of attending

1. Increase your interpersonal effectiveness in every business situation by using advanced communication skills that build trust and rapport
2. Deepen your understanding of your customers’ needs and achieve improved business results by discovering powerful listening and language skills which uncover people’s underlying values and beliefs
3. Get the results you want every time you negotiate, interview, manage staff or sell, through deep understanding of the other party’s needs