CVOICE / 642-437

  • Describe a dial plan
  • Describe the basic operation and components involved in a VoIP call
  • Implement Cisco Unified Communications Manager Express to support endpoints using CLI
  • Configure Cisco Unified Communications Manager Express endpoints
  • Describe the components of a gateway
  • Implement a gateway
  • Implement Cisco Unified Border Element
  • Describe the need to implement QoS for voice and video
  • Describe and configure the DiffServ QoS model

TVOICE / 642-427

  • Apply the Cisco recommended methodology used to determine general Unified communications system problems and issues
  • Identify available tools to operate and troubleshoot a Unified Communications System
  • Troubleshoot registration issues
  • Troubleshoot call setup issues
  • Troubleshoot database issues
  • Troubleshoot call control discovery and Cisco Inter Company Media Exchange
  • Troubleshoot application issues
  • Troubleshoot media resources
  • Troubleshoot voice quality issues

CAPPS / 642-467

  • Configure Cisco Unity Connection
  • Configure Cisco Unity Express using the GUI
  • Configure VPIM to network Cisco Unity Connection and Cisco Unity Express
  • Implement Cisco Unified Presence Solution

CIPT1 / 642-447

  • Perform initial set up of a Cisco Unified Communications Manager cluster
  • Describe and configure Cisco Unified Communications Manager to support on-cluster calling
  • Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling
  • Describe and configure Cisco Unified Communications Manager media resources
  • Describe and configure the Cisco Unified Communications Manager to support features and applications

CIPT2 / 642-457

  • Describe and implement centralized call processing redundancy
  • Describe and configure a multi-site dial plan for Cisco Unified Communication Manager
  • Implement call control discovery and Cisco Inter Company Media Exchange
  • Implement bandwidth management and Call Admission Control
  • Implement mobility features

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