CCNA Voice


Updated on 24 January, 2016

Course details

Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence


  • Course Introduction .
  • Overview of Cisco Unified Communications Solutions .
  • Describe the components of a gateway .
  • Overview of Administrator and End-User Interfaces .
  • Describe a dial plan .
  • Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express .
  • Describe the basic operation and components involved in a VoIP call .
  • Endpoint and End User Administration .
  • Implement a gateway .
  • Enablement of End User Telephony and Mobility Features .
  • Describe the function and interoperation of gatekeepers within an IP Communications network .
  • Enablement of Cisco Unity Connection and Cisco Unified Presence .
  • Implement a gatekeeper .
  • Cisco Unified Communications Solutions Maintenance .
  • Implement an IP-to-IP gateway .

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