Course details
This course is for anyone who collects accounts. It examines the special skills required to adopt a credit control policy that achieves results without damaging relationships.
Learn how to review modern cash collection techniques and generate ideas for improving cash collection systems. This course highlights the need for good personal organisation and follow-up procedures and shows how this is achieved. It will ensure that you are not financing your customer’s business at the expense of your own.
COURSE CONTENT:
- How to put together a successful debt collection programme.
- The importance of planning & preparation before contacting the customer.
- Building positive attitudes and confidence necessary for success.
- Developing the necessary skills of persuasion.
- Methods for over-coming excuses for non-payment.
- The importance of keeping records.
- How to conduct follow-up calls for non-responders.
- How to negotiate payment terms.
Course Location
About Training & Selection Services Ltd
TSS Training is an established training and development company with offices in Dublin and Cork. they specialise in the development of Managers, Salespeople and Customer Service staff by offering a wide range of business skills development programmes throughout Ireland and the UK.
All of their training programmes can be personalised by their training team and presented exclusively to ytheir staff at ytheir convenience on or off ytheir business premises. The main benefit of in-house training is that any business ctheirse they offer can be modified to satisfy ytheir team’s specific training requirements and company needs.
The objective of all their training programmes is to give the delegate new skills to transfer back to the workplace, thus improving productivity and performance.
WHY TRAIN?
By teaching “Best Practice” skills they can help improve productivity and performance.
Interactive training is an excellent way of motivating and re-energising ytheir staff.
By improving inpidual skill levels you give people new confidence in their own ability and a feeling of ownership of their role in any organisation.
Training enctheirages team building and mutual employee understanding of each-others role in different departments within any organisation.
Helps to boost staff morale and gives employees a feeling of value within their organisation.
Provides a correct foundation for new starters and prevents bad habits forming.
Proven to reduce staff turn-over and help plan long-term career progression.
WHY TRAIN WITH TSS?
Experienced - TSS Training is in business 14 years with over 1,000 clients in Ireland & The UK.
Experienced - they deal with a wide range of clients in many different sectors.
Service - they can supply management and selling styles profiles on ctheirse completion.
Service - Conduct an introduction meeting and a debrief meeting for each programme
See all Training & Selection Services Ltd courses- EUR 253
EUR 505Duration: Upto 125 Hours - Credit Control & Compliance StudyHubEUR 22
EUR 446Duration: Upto 2 Hours
