Cargo Skills & Procedures

Course details

Course Overview

• Identify air cargo industry terms and expressions.
• Understand specific country and carrier regulations and the use of IATA’s TACT manual.
• Accept cargo consignment and utilize the procedures involved in handling special cargo.
• Gain knowledge of the condition of carriage.
• Complete an air waybill to IATA standards.
• Apply basic rating principals.
• Deliver consistent quality of service to customers.

This course is recommended for:

• Freight forwarders.
• Airlines.
• Ground handling agents (GHA).
• Customs agents/brokers.

Course Highlights

• Overview of air cargo industry regulations.
• World Geography and Calculation of Transportation Times.
• Aircraft Structure, Layout, Limitation, and Unit Load Device (ULD) Handling Facilities.
• Procedures: booking, acceptance, shipment documentation, export/import documentation, delivery, tracing.
• Special load overview: live animals, perishables, human remains, high value and dangerous goods.
• Cargo documentation: air waybill, house air waybill, flight manifest, shipper’s letter of instruction.
• Basic rating: general cargo rates, specific commodity rates and class rates.
• Carrier’s liability and valuation.
• Customer service skills.

Accreditation & Certification

• Jordan Ministry Of Education
• Petra Travel & Tourism Institute

Pre-requisite: 

• Secondary / High School Leaving Certificate / College Diploma /University Degree
• Basic Math Skills
• Good English Skills

Course Language: 

• Arabic
• English

Course Examination Language: 

• English