Call Centre Training

Course details

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.
Course Syllabus
This course consists of the following units:
Unit 1 – Verbal Communication Techniques.
Unit 2 – Who Are Your Customers?
Unit 3 – Asking the Right Questions
Unit 4 – Sales by Phone
Unit 5 – Developing a Script
Unit 6 – Negotiation Techniques
Unit 7 – Dealing with Difficult Customers
Course Benefits:
Full Tutor Support
Self paced, no fixed schedules
Available to students anywhere in the world
24/7 Access to the LMS ( Learning Management System )
Easy to understand quality e-learning study materials
The benefit of applying for NUS extra Discount Card.
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
Online course materials
Question papers
Additional Supporting Material
Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Course Benefits
Full Tutor Support
Self paced, no fixed schedules
Available to students anywhere in the world Updated on 12 November, 2017