- Locations: Al-Saraff Building Near Cambridge English School, Mangaf, Kuwait
- Duration: 10 Hours
As we enter the Twenty First Century, English is the most widely spoken and written language on Earth. English was first spoken in Britain by Germanic tribes in Fifth Century AD also known as the Old English (Anglo-Saxon) period. During the Middle English period (1150-1500 AD), a lot of the Old English word endings were replaced by prepositions like by, with, and from. We are now in the Modern English period which started in the Sixteenth Century.
Today, more than 750 million people use the English language. An average educated person knows about 20,000 words and uses about 2,000 words in a week. Despite its widespread use, there are only about 350 million people who use it as their mother tongue. It is the official language of the Olympics. More than half of the world’s technical and scientific periodicals as well three quarters of the world’s mail, and cables are in English. About 80% of the information stored in the world’s computers (such as this text) are also in English. English is also transmitted to more than 100 million people everyday by 5 of the largest broadcasting companies (CBS, NBC, ABC, BBC, CBC). It seems like English will remain the most widely used language in writing or spoken language in our daily routine life. Accepting by million people so why don’t you? Courses for developing English Language skills
Introduction to the culture of call centres with appropriate terminology
- Inbound and outbound Call Centres
- Multi-Skill Call Centre, Customer Service Call Centre,
- Insurance Call Centre
- Tele- Sales Process
- Call – Quality, Call – monitoring or Call Barging
- Submitting a report, Importance of Greeting Line, How to close a call.
- Handling an irate customer
- Body Postures while taking a call, Voice quality on calls,
- Speech Clarity
- Call Evaluation – Positives and negatives
About Apachia Institute for Private Training
Welcome to Apachia Institute for Private Training, Kuwait. As you explore this site you will get an essence of our history, our philosophy, and our accomplishments, all of which we are extremely proud of.
Apachia Institute, Kuwait, situated in Salmiya, Al Mugheira Street (near the Indian Community Junior School), is spread across an area of 2500 square feet and is equipped with modern computer labs, projectors, and other teaching aids required to facilitate a professional learning experience. Apachia Institute is a comprehensive, co-educational school, offering quality education in a day boarding set up.
At Apachia we offer education that goes beyond the classroom. The students here are encouraged to explore, discover and innovate, making learning an on-going process which ensures academic excellence. We recognize each student as a unique individual capable of reaching his or her highest potential. Each student is given the opportunity to pursue a unique pathway that assists him or her in reaching specific life goals. A dedicated team of teachers has high expectations from students and is motivated to providing a wholesome learning experience. Our experienced and well-qualified faculty is committed to ensuring global standards of education without compromising on quality.
Students will have opportunities to become technologically literate, learn to communicate effectively, build and take risks in a supportive environment. We prepare each student for a life with enduring values and conviction. We strive to provide an environment in which the child can enjoy the journey of learning and discover his true potential. Apachia awakens the student to the pleasures of a wholesome education which will help shape his character, ideals and understanding to a superior level. Apachia fosters in every student the confidence to move from an ability level of “I can’t to “I CAN and I DID”See all Apachia Institute for Private Training courses