Introduction to Customer Service

  • What is CS
  • Recognize the importance of call center service.
  • Call center Experiences

Opening the Call

  • Maintain a positive attitude.
  • The voice to convey effective customer service.
  • Identify different types of customers.
  • Simulation

Satisfying Customers' Needs

  • Understand the process.
  • Asking customers appropriate questions.
  • Active listening
  • Confirm a customer's request.
  • Take action to fulfill a customer's request.
  • Simulation

Closing the Call

  • Solve a customer's problem.
  • Recognize angry callers' needs.
  • Handle angry caller effectively.
  • Close a customer service telephone call successfully.

Stress Management Strategies

  • What Causes Stress?
  • Managing Stress

RCT offers a full package of human developments starting from the recruitment process where we help corporates & individuals to create the best match between them , followed by the consultation process for both individuals in terms of life coaching or career path analysis & corporates in terms of proper customized business consultation . Finally , RCT offers a range of customized training modules that would communicate the right , timely & effective information to each caliber.

In the training arm, RCT offers a full range of business courses customized by different sectors in the market. RCT guarantee that its recruiters, consultants & trainers are the best in the different sectors of the markets in terms of knowledge & field experience. With RCT you will have a full customized service , where examples , rule plays ,cases are completely customized to the aimed sector (FMCG, Retail, Pharmaceutical…etc).

We are committed offer corporates & individuals the most effective service in terms of quality & quantity as well as cost. Our core values concentrated in being transparent & committed with our clients, effective in our services, responsible to our society & all the time customized to the market needs.

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