Business Process Re-Engineering

Course details

Faced with a rapidly changing business environment, organizations are under pressure to effect dramatic performance improvements. Business process reengineering (BPR) improves productivity through redesign, innovation and the enabling power of modern technology. In this workshop, you gain the critical skills needed to implement BPR within your organization. It provides a use case-driven approach utilizing proven tools and techniques for reengineering key elements of your business.

Course Objectives

• Profiling the customer
• Determining anomalies in worker roles and responsibilities
• Mapping essential business processes using UML
• Incorporating business patterns for knowledge reuse
• Identifying symptoms of process dysfunction
• Streamlining the organization
• Establishing the process boundary with UML use case diagrams
• Describing workflow using UML activity diagrams
• Eliminating process redundancy
• Simulating a business process

Course Outlines

• Introduction and Overview
• The what and why of business process reengineering (BPR)
• Applying the proven CLAMBRE/UML framework for reengineering
• Targeting the Customer
• Exploring the customer interface
• Documenting customer values and needs
• Modeling the Business Process
• Pinpointing processes for reengineering
• Describing worker roles and responsibilities using UML techniques
• Analyzing the Business Process
• Detailing business processes
• Exploring the business structure
• Maximizing the benefits of information technology
• Redesigning the Business Process
• Rolling Out the Reengineered Process