- Make positive improvements to your business processes and profitability.
- Examine the effectiveness of current processes.
- Have the insight and confidence to map new processes.
- Identify process gaps and current processes for improvement.
- Apply best practice BPM techniques to your organization.
- Effectively link business processes with strategy.
- Demonstrate a practical knowledge of process modelling and charting tools.
Exploring Business Process Mapping:
- Why do we need BPM?
- Analyzing business processes.
- Critical success factors – the essentials of effective process mapping.
- Linking business processes to business strategy and objectives.
- Identifying stakeholder requirements.
- Core processes and tools.
- Designing and building new processes.
- Prioritizing processes.
The Importance of IT:
- IT as an enabler of change .
- Integration of the process modelling and system development projects .
- Scoping the area of change .
- Business implications of change.
Process Mapping Techniques:
- Approaches – top-down to event-driven.
- Analysis of common techniques.
- Roles and responsibilities.
- Analyzing existing processes and their performance.
- Process mapping metrics.
- Renewing process design.
- Defining new processes.
- Verifying the design.
Measuring Business Process Benefits:
- Developing a benefits map.
- Benefits Scorecard.
- Managing benefits delivery.
- Creating your personal action plan for the future.
About Leadership & Management Developmenet Center
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