• Make positive improvements to your business processes and profitability.
  • Examine the effectiveness of current processes.
  • Have the insight and confidence to map new processes.
  • Identify process gaps and current processes for improvement.
  • Apply best practice BPM techniques to your organization.
  • Effectively link business processes with strategy.
  • Demonstrate a practical knowledge of process modelling and charting tools.

Main Topics

Exploring Business Process Mapping:

  • Why do we need BPM?
  • Analyzing business processes.
  • Critical success factors – the essentials of effective process mapping.
  • Linking business processes to business strategy and objectives.

Approaching BPM:

  • Identifying stakeholder requirements.
  • Core processes and tools.
  • Designing and building new processes.
  • Prioritizing processes.

The Importance of IT:

  • IT as an enabler of change .
  • Integration of the process modelling and system development projects .
  • Scoping the area of change .
  • Business implications of change.

Process Mapping Techniques:

  • Approaches – top-down to event-driven.
  • Analysis of common techniques.
  • Roles and responsibilities.

Process Analysis:

  • Analyzing existing processes and their performance.
  • Process mapping metrics.
  • Renewing process design.
  • Defining new processes.
  • Verifying the design.

Measuring Business Process Benefits:

  • Developing a benefits map.
  • Benefits Scorecard.
  • Managing benefits delivery.

Action Planning:

  • Creating your personal action plan for the future.

To become a leading institution in providing a package of value added services; all bundled together for the purpose of achieving organizational excellence and maximizing human assets outputs.

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