Business Process Mapping

Course details

• Make positive improvements to your business processes and profitability.
• Examine the effectiveness of current processes.
• Have the insight and confidence to map new processes.
• Identify process gaps and current processes for improvement.
• Apply best practice BPM techniques to your organization.
• Effectively link business processes with strategy.
• Demonstrate a practical knowledge of process modelling and charting tools.

Main Topics

Exploring Business Process Mapping:

• Why do we need BPM?
• Analyzing business processes.
• Critical success factors – the essentials of effective process mapping.
• Linking business processes to business strategy and objectives.

Approaching BPM:

• Identifying stakeholder requirements.
• Core processes and tools.
• Designing and building new processes.
• Prioritizing processes.

The Importance of IT:

• IT as an enabler of change .
• Integration of the process modelling and system development projects .
• Scoping the area of change .
• Business implications of change.

Process Mapping Techniques:

• Approaches – top-down to event-driven.
• Analysis of common techniques.
• Roles and responsibilities.

Process Analysis:

• Analyzing existing processes and their performance.
• Process mapping metrics.
• Renewing process design.
• Defining new processes.
• Verifying the design.

Measuring Business Process Benefits:

• Developing a benefits map.
• Benefits Scorecard.
• Managing benefits delivery.

Action Planning:

• Creating your personal action plan for the future.