In today's competitive and uncertain times, workers must learn tquickly, adapt, integrate and succeed in diverse work environments which means business etiquette is more important than ever! Much more than just "please" and "thank you", etiquette is about presenting yourself with the kind of finesse that shows you can be taken seriously, lead a team, and responsibly accomplish your objectives. This course is designed for people whwant tpolish their skills and improve their professional image. Information is presented in a humorous, relaxed style that cuts tthe heart of today's etiquette concerns. Hands-on activities will be used treinforce learning points and represent diverse workplace cultures.

Expected Accomplishments

  • Explain the four basic behavioural styles and how tadapt teach
  • Describe appropriate office dress
  • Demonstrate effective self introductions, introductions of others, and small talk
  • Successfully navigate a business meal
  • Develop an action plan timprove personal professionalism

Course Outline

Greeting, meeting and introducing people 

  • Characteristics of a good handshake
  • Create a positive first impression that lasts 
  • Tips thelp you remember names 
  • Introduce staff, guests and VIPs professionally 
  • Various forms of address and when tuse them 
  • Saying goodbye and concluding conversations 
  • Business card etiquette

Conversation techniques

  • Timing - it's if and when you say it 
  • Tone - it's how you say it 
  • Volume - it's how loud you say it 
  • Guidelines for making small talk that matters 
  • oTips for dealing with difficult people 
  • Use body language tcomplement your message

Correspondence and technology etiquette 

  • Communication styles - which style suits you best? 
  • Various communication channels and their pros and cons: 

Mastering meetings

  • Understanding correct meeting protocols 
  • Polite ways of interjecting, commenting or voicing an objection 
  • Tips and techniques for chairing a meeting successfully 

Behaviour during a crisis

  • The importance of keeping your temper under control
  • Dealing calmly to resolve interpersonal conflict 
  • Managing the performance, not the person o Tips to deal with your own stress 
  • Dealing with managers, colleagues and staff 

Understand how business hierarchy is structured 

  • Know how seniors expect to be treated 
  • Discover how to give and receive credit and compliments 
  • Understand reporting lines and their importance 
  • Disability etiquette - the importance of empathy and courtesy 

Maintaining a professional image 

  • Distinguish between home casual and business casual 
  • Dress guide to formal and informal business occasions

Embrace cultural diversity and customs 

Ethics in the workplace

  • Confidentiality and disclosure of company information to external parties 
  • A guide to accepting / offering gifts or favours 
  • Correct actions if a bribe is solicited by a customer, client or supplier Gracious Host, 

Gracious Guest: The Art and Science of Entertaining

We_They is the largest single-source business and telecom training solutions provider in the Middle East. For 30 years we have been providing training consultancy and human capital development services to telecoms, government agencies, oil & gas companies, financial institutions and organizations across all industries and business sectors.

We provide training and development programs ranging from cutting-edge technology courses in 3G, WiMAX, VoIP or IPTV, to career-changing leadership masterclasses, strategy workshops and business management seminars.

Based in the UAE and operating a 1.2 Million square feet training facility in Dubai, our partner network spans two continents and delivers world class training solutions to customers in over 28 countries in GCC and MENA regions.

We help organisations to:

  • Develop effective leaders, managers and team members
  • Discover and overcome competency gaps
  • Measure and improve performance
  • Build teams and improve communication
  • Recruit and retain talent
  • Build a knowledge culture
  • Create an organisation-wide competency framework
  • Stay competitive by using cutting-edge technology
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