Business Etiquette for Business Success HNI Training & Coaching

Who Should Attend:

  • For all working professionals
 Course Objectives:

  • Define etiquette and understand how it is valuable to companies and other organisations
  • Explain the four basic behavioural styles and how to adapt to each
  • Demonstrate effective self-introductions, introductions of others and small talk
  • Identify the 'Three Cs' of a good impression
  • Define appropriate and inappropriate office behaviour
  • Be familiar with the four levels of conversation and use them appropriately
  • Understand place settings, napkin etiquette and basic table manners
  • Describe appropriate office dress
  • Identify and rephrase blunt wording for more professional communication.
What will you gain?

By the end of this course you will be able to:

  • Gain clarity about what is professional and unprofessional conduct in business
  • Raise the first impression of clients and business associates
  • Develop you confidence and feeling of ease in social and business entertainment situations
  • Increase the quality of networking
  • Improve the effectiveness of client entertainment.
Course Content:

Module 1: Understanding the Rules of Etiquette

  • Etiquette lessons from history
  • The basis of etiquette today
  • Etiquette defined
  • The importance of etiquette
Module 2: Creating a Powerful First Impression

  • Dressing to make a good impression
  • Introducing yourself and others
  • Minimising nervousness
  • Using business cards effectively
  • Remembering names
  • Shaking hands
  • Interviewing basics
 Module 3: Maintaining Business Relationships  

  • Conflict resolution
  •  Personal workspace
  •  Business travel
Module 4: Communication Etiquette

  • Communication etiquette
  • Understanding different behavioural [communication] styles
  • Face-to-face etiquette
  • Telephone etiquette
  • Writing etiquette
  • Email etiquette
  • Web page etiquette
  • Public speaking etiquette
Module 5: Basic Digital Etiquette 

  • Telephone etiquette
  • Email etiquette
  • Webpage etiquette
  • Etiquette for other digital options
Module 6: Basic Business Dining Etiquette 

  • Basic dining behaviour
  • Basic table settings
  • Basic table manners
  • Host etiquette
  • Guest etiquette
Module 7: Special Dining Events 

  • Invitations
  • Formal dining
  • Business banquets
  • Casual dining
Module 8: Successful Meetings  

  • Before the meeting
  • During and after the meeting
  • Being a productive participant
  • Distance meetings
  • Parliamentary procedure
Module 9: Cross-Cultural Etiquette

  • Preparing for your trip
  • Greeting people
  • Establishing relationships
  • Eating and gift giving
  • Considering gender issues.

Career Path

The Right Mannerisms for Establishing Lasting Business Relationships

HNI Training and Coaching as a Dubai training center, is an innovator and leader in human capital development, providing world-class experiential corporate training solutions and services in English and Arabic to organisations in the MENA region. HNI Training and Coaching is amongst the leading training institutes in Dubai that currently offers training courses in Abu Dhabi, Dubai and Doha in 16 different categories.

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