Business Etiquette Essentials

Course details

Clients come to you for your expertise, your service and your products. They become loyal to you because of your interpersonal skills. They stay with you because of your ability to establish and maintain relationships. Lydia Ramsey, business etiquette expert and founder of Manners That Sell, is just the person who can help you and your organization develop the skills to outclass and outlast your competition.

Lydia Ramsey specializes in business etiquette, professional conduct and customer service and will help you and your employees develop the skills to attract and retain clients through the simple practice of modern manners and the basic principles of courtesy, kindness and respect. Her business etiquette course will give you the tools to take your business to the next level.

Included in Business Etiquette Essentials are these four courses:

First Impressions: Seven Seconds To Sink Or Swim

What do people think when you walk into a roomor do they even notice? Help is here! This program holds up a mirror to how you look, sound, dress, and communicate every time you need to make a powerful first impression.

Video plus PDF tipsheet.

Networking Magic: Connecting With Confidence

Learn how to prepare for and profit from any networking opportunity, whether it is a planned event or a chance encounter. Being comfortable talking with others on a professional or personal level helps you develop more profitable relationships.

Video plus PDF tipsheet.

Dining For Profit: Is That Your Bread and Butter Plate or Mine?

This fun and informative program arms you with a full menu of strategies that will have your clients eating out of your hand. Includes how to navigate the place setting, butter your bread, make peace with your napkin, manage messy foods and much more!

Two videos plus PDF tipsheet.

Rules For The Wireless: Offline Strategies For An Online World

According to a recent survey, 74 percent of business communication takes place by e-mail, voice mail, telephone, cell phone and fax. When you can't be there "in person, use these cutting edge courtesies to make a great first impression and to grow healthy, profitable relationships using the latest technology.

Two videos plus PDF tipsheet.

Each video includes a fun "Biz-E-Quiz" to determine your skill level before and after watching the videos.