Course details

Introduction:

Good etiquette is crucial in today's workplace as it can promote productivity, harmony and peace in the working environment. This course provides the knowledge and skills to keep you calm, confident and courteous in any business or social ;

During the course delegates will learn how to make a great first impression paying attention to appearance, communication and ; Delegates will learn many useful techniques, for example how to remember people's names or how to ensure conversations flow smoothly and by practising these techniques in different scenarios such as team meetings or client presentations they will build their skills and ; 

The course also covers written and online etiquette (netiquette), cross cultural considerations when doing business internationally, dealing with ethical dilemmas and other challenging situations.

Objective:

In this course participants will:
  • Understand why business etiquette matters and how to improve business etiquette culture
  • Understand the three components of business etiquette - appearance, communication, and behaviour
  • Know how to make a great first impression and how to dress appropriately
  • Understand how to read body language
  • Understand the intricacies of introducing people in business contexts and how to remember
  • people's names
  • Understand the art of conversation both in person and on the phone
  • Understand how your personal style influences how you communicate
  • Know the right way to behave online in a business context
  • Explore the do's and don'ts of email etiquette
  • Explore the business etiquette of different cultures and countries
  • Know how to behave in business social contexts
  • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people
  • Understand how to conduct a successful meeting
Updated on 12 May, 2023

About London Training For Excellence

London Training for Excellence - A global provider of learning solutions

London Training for Excellence (London TFE) provides over 300 training courses for business entities and individuals at over 30 locations worldwide.

The courses that London TFE offers are designed to transform training for delegates, helping them to develop and learn throughout all stages of their career.

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Each of London TFE's courses is delivered by an industry expert, respected in their specialist field. The course leader will pass on knowledge, techniques and tips that will directly impact the delegate's productivity enabling them to work to their full potential with confidence.

As one of the UK's fastest-growing training companies, London Training For Excellence is constantly evolving its training portfolio to meet the needs of organisations and individuals.  We offer results-centric programmes and solutions that provide sustainable and measurable change.

The courses provided by London TFE are categorised on our website, with overviews of the content, dates and locations of each course:
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We look forward to welcoming you onto a London Training For Excellence course very soon. See all London Training For Excellence courses
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