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- Payment Terms: Enquire
- Locations: Dubai Abu Dhabi - United Arab Emirates England - United Kingdom England - United Kingdom Amsterdam Netherlands
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
OverviewGood etiquette is crucial in today's workplace as it can promote productivity harmony and peace in the working environment. This course provides the knowledge and skills to keep you calm confident and courteous in any business or social setting. During the course delegates will learn how to make a great first impression paying attention to appearance communication and behaviour. Delegates will learn many useful techniques for example how to remember people's names or how to ensure conversations flow smoothly and by practising these techniques in different scenarios such as team meetings or client presentations they will build their skills and confidence. The course also covers written and online ettiquette (netiquette) cross cultural considerations when doing business internationally dealing with ethical dilemmas and other challenging situations.
Objective
In this course participants will:
- Understand why business etiquette matters and how to improve business etiquette culture
- Understand the three components of business etiquette - appearancecommunicationand behaviour
- Know how to make a great first impression and how to dress appropriately
- Understand how to read body language
- Understand the intricacies of introducing people in business contexts and how to remember
- people's names
- Understand the art of conversation both in person and on the phone
- Understand how your personal style influences how you communicate
- Know the right way to behave online in a business context
- Explore the do's and don'ts of email etiquette
- Explore the business etiquette of different cultures and countries
- Know how to behave in business social contexts
- Understand the etiquette of how to deal with ethical dilemmaspersonal issuesand difficult people
- Understand how to conduct a successful meeting
Who Should Attend
Entrepreneurs, HR managers, Executive Assistants, Image Consultants, Sales and Marketing Executives and Special Event Planners
Course Outlines
Unit 1 - Meetings
- Meetings Management
- Bad Meetings Vs Good Meetings
- Rate Your Organization's Meetings
- Types Of Meetings
- When To Hold A Meeting
- What Do We Need To Think About To Run An Effective Meeting?
- Preparing For A Meeting
- Responsibilities Of The Meeting Leader
- The Agenda
- The Barriers To Effective Communication
- Listening & Questioning
- Dealing With Conflicts
- Meetings - A Practical Exercise
- Do Manners Matter?
- The Case for Business Etiquette
- The ABC of Business Etiquette
- Reflection
- How To Make An Impression
- First Impressions do Count
- Nothing to Wear?
- Grooming
- Body Language
- Reflection
- The Personal Touch
- Introduction Etiquette
- The Hand Shake
- Polite Conversation
- Personal Style
- Reflection
- Netiquette
- Manners In The Online World
- Civility on the Internet
- Email Etiquette
- Social Media Etiquette
- Reflection
- Social Business Etiquette
- Hosting or Attending?
- Awkward Dining Moments
- Which fork?
- Socializing After Hours
- Marking Employee Events
- Reflection
- Dealing With Challenges Professionally
- Personal Issues
- Difficult People
- Ethical Dilemmas
- Reflection
End
- Reflections
- Create an Action Plan
- Accountability = Action
Job roles this course is suitable for:
Entrepreneurs , HR managers , Executive , Assistants , Consultants , Marketing Executives , Special Event PlannersCourse Location
About London Training For Excellence
Empowering Professionals for Over a Decade
London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving business landscape.
A Breadth of Expertise
We offer a comprehensive range of training solutions across a diverse set of industries, including:
- Artificial Intelligence (AI): Stay ahead of the curve with cutting-edge training on AI applications, machine learning and data analysis.
- Contact Management: Learn best practices for building and nurturing relationships, managing communication workflows and leveraging technology to optimise your outreach efforts.
- Engineering: Enhance your technical expertise and stay current with the latest advancements in various engineering fields.
- Finance and Legal: Gain a deep understanding of financial concepts, legal frameworks and compliance requirements.
- Human Resources: Navigate the complexities of HR practices, from recruitment and onboarding to employee relations and performance management.
- Leadership and Management: Develop your leadership skills, communication techniques and team-building strategies.
- Logistics: Optimise your supply chain operations and ensure efficient delivery of goods and services.
- Marketing and Sales: Develop effective marketing strategies, hone your sales skills and drive business growth.
- Oil and Gas: Gain specialised knowledge and skills relevant to the oil and gas industry.
- Project Management: Master the art of project planning, execution and delivery to ensure successful project outcomes.
Our Approach
At London Training for Excellence, we believe in delivering high-quality, interactive training programmes that cater to diverse learning styles. Our experienced instructors are industry experts who combine theoretical knowledge with practical application.
Flexible Learning Solutions
We understand that busy professionals require flexible learning options. We offer a variety of delivery methods to suit your needs, including:
- In-person training: provides more significant face-to-face interaction. In a classroom setting, attendees can connect in real-time. In-person training also offers more opportunities for group activities and interactive projects.
- Online Courses: Our comprehensive online courses allow you to learn comfortably in your working environment.
- In-Company Training: Tailor training programmes specifically for your organisation's needs and deliver them on-site for maximum impact and employee convenience.
Investing in Your Success
By investing in training and development with London Training for Excellence, you will gain the knowledge and skills necessary to achieve your professional goals and contribute to the success of your organisation.
Contact Us Today
Let London Training for Excellence help you unlock your full potential and drive positive organisational change. Contact us today to discuss your training needs and explore how we can empower your workforce for the future.
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