London Training For Excellence Business Etiquette and Professional Conduct London Training For Excellence
Price: AED 17,998
Instructor led live virtual classroom online. Classes may be individual or in group.

    Course details

    Overview
    Good etiquette is crucial in today's workplace as it can promote productivity harmony and peace in the working environment. This course provides the knowledge and skills to keep you calm confident and courteous in any business or social setting. During the course delegates will learn how to make a great first impression paying attention to appearance communication and behaviour. Delegates will learn many useful techniques for example how to remember people's names or how to ensure conversations flow smoothly and by practising these techniques in different scenarios such as team meetings or client presentations they will build their skills and confidence. The course also covers written and online ettiquette (netiquette) cross cultural considerations when doing business internationally dealing with ethical dilemmas and other challenging situations.

    Objective
    In this course participants will:
    • Understand why business etiquette matters and how to improve business etiquette culture
    • Understand the three components of business etiquette - appearancecommunicationand behaviour
    • Know how to make a great first impression and how to dress appropriately
    • Understand how to read body language
    • Understand the intricacies of introducing people in business contexts and how to remember
    • people's names
    • Understand the art of conversation both in person and on the phone
    • Understand how your personal style influences how you communicate
    • Know the right way to behave online in a business context
    • Explore the do's and don'ts of email etiquette
    • Explore the business etiquette of different cultures and countries
    • Know how to behave in business social contexts
    • Understand the etiquette of how to deal with ethical dilemmaspersonal issuesand difficult people
    • Understand how to conduct a successful meeting

    Who Should Attend
    Entrepreneurs, HR managers, Executive Assistants, Image Consultants, Sales and Marketing Executives and Special Event Planners

    Course Outlines

    Unit 1 - Meetings
    • Meetings Management
    • Bad Meetings Vs Good Meetings
    • Rate Your Organization's Meetings
    • Types Of Meetings
    • When To Hold A Meeting
    • What Do We Need To Think About To Run An Effective Meeting?
    • Preparing For A Meeting
    • Responsibilities Of The Meeting Leader
    • The Agenda
    • The Barriers To Effective Communication
    • Listening & Questioning
    • Dealing With Conflicts
    • Meetings - A Practical Exercise
    Unit 2 - Courtesy and manners
    • Do Manners Matter?
    • The Case for Business Etiquette
    • The ABC of Business Etiquette
    • Reflection
    Unit 3 - First Impressions
    • How To Make An Impression
    • First Impressions do Count
    • Nothing to Wear?
    • Grooming
    • Body Language
    • Reflection
    Unit 4 - Personal Touch
    • The Personal Touch
    • Introduction Etiquette
    • The Hand Shake
    • Polite Conversation
    • Personal Style
    • Reflection
    Unit 5 - Nettiquette
    • Netiquette
    • Manners In The Online World
    • Civility on the Internet
    • Email Etiquette
    • Social Media Etiquette
    • Reflection
    Unit 6 - Social events
    • Social Business Etiquette
    • Hosting or Attending?
    • Awkward Dining Moments
    • Which fork?
    • Socializing After Hours
    • Marking Employee Events
    • Reflection
    Unit 7 - Issues and dilemmas
    • Dealing With Challenges Professionally
    • Personal Issues
    • Difficult People
    • Ethical Dilemmas
    • Reflection

    End
    • Reflections
    • Create an Action Plan
    • Accountability = Action
    Updated on 21 August, 2024

    About London Training For Excellence

    Empowering Professionals for Over a Decade

    London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving business landscape.

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    We offer a comprehensive range of training solutions across a diverse set of industries, including:

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    Our Approach

    At London Training for Excellence, we believe in delivering high-quality, interactive training programmes that cater to diverse learning styles. Our experienced instructors are industry experts who combine theoretical knowledge with practical application.

    Flexible Learning Solutions

    We understand that busy professionals require flexible learning options. We offer a variety of delivery methods to suit your needs, including:

    • In-person training: provides more significant face-to-face interaction. In a classroom setting, attendees can connect in real-time. In-person training also offers more opportunities for group activities and interactive projects.
    • Online Courses: Our comprehensive online courses allow you to learn comfortably in your working environment.
    • In-Company Training: Tailor training programmes specifically for your organisation's needs and deliver them on-site for maximum impact and employee convenience.


    Investing in Your Success

    By investing in training and development with London Training for Excellence, you will gain the knowledge and skills necessary to achieve your professional goals and contribute to the success of your organisation. 

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    Let London Training for Excellence help you unlock your full potential and drive positive organisational change. Contact us today to discuss your training needs and explore how we can empower your workforce for the future.

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