Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others. This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.
- Define etiquette and provide an example of how etiquette can be of value to a company or organization.
- Understand the guidelines on how to make effective introductions.
- Identify the 3 C’s of a good impression.
- Identify at least one way to minimize nervousness while in social situations.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette, and basic table manners.
- Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
- Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
- Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
- State the difference between a formal and an informal letter.
- Create an effective ‘Thank You’ note.
- Understand the meaning of colors in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
- Understand basic guidelines in international etiquette
About Calibre Business Academy
We_They (CBA) for professional training is the sole accredited partner of
Cairo university's Research and Commercial studies centre (RCSC) in the Middle East and North Africa Region. CBA is offering a wide variety of services accredited by the Chicago Institute of Business (CIB), and Buffalo University in New York City. CBA is committed to provide a global state of the art consultation services, training services, and cultural development, thereby helping in building capacities, enhancing skills, and making a positive contribution in the development of youth.
We, at CBA, take pride in our accomplishments and we envision building upon our trainings, vocational degrees, consultancy services, and our excellence in training and services. We believe that the rich learning experiences our programs offer can effect powerful and positive transformation in individuals, in their communities, and in their institutions. We work with our partners to design and implement programs that will serve people.
Caliber Cultural Center (CCC) provides an environment, that celebrates Egyptian and International cultures, and implements quality educational and entertaining programs for the community. The Academy seeks to achieve these objectives as follows:
- To provide a venue, and organize a variety of educational, cultural and recreational programs to the public.
- To learn and appreciate different facets of Egyptian heritage, history and cultural context, as well as international cultures.
- To promote the creation, and appreciation of arts.
- To actively serve the community by establishing, maintaining and operating a unique facility and providing services that contribute to the vitality of the community.
- Create an environment that supports a wide range of participants’ interests and provides a wide range of opportunities for development and personal growth.