- Location: Mountrath Enterprise Park, Portlaoise Road, Mountrath, Co. Laois
- Duration: 5 Days
Course details
Course Aims:
The aim of this course is to provide trades people with the skills and knowledge to run and market their business more effectively utilising the many facilities at their fingertips to market and promote their business inexpensively.
Candidates who successfully complete this course will:
- Understand how to identify different customers types
- Understand how to identify the exact needs of customers and how to address them
- Understand the role and responsibilities of the frontline representative of an organisation and the skills required
- Understand the team work necessary to meet customer needs and expectations
- Develop a customer oriented quality service consistent needs and expectations
- Gain an understanding of the impact of legislation on the business environment
- Understand the ‘Sales of Goods Act’
- Develop a customer orientated quality service consistent with best practice and standards
- Utilise Business Development software that will make running your business more streamlined*
Business Software Package
- This unique software can
- Keep detailed records of customers and their installed equipment
- Allow scheduling of service calls with diary facilities and next service due reminders
- Keep a complete history of all dealings with customers including service history
- Provide for proactive marketing of services and equipment replacement
- Provide for more productive scheduling of on-site calls
- Integrate email with Microsoft Outlook and accounting requirements with SAGE 50
About Midland Energy Training & Assessment Centre METAC
METAC Training is the largest energy training and assessment centre in Ireland and the UK and trains approximately 2,700 people annually. Their realistic training facilities equip people with practical skills for the modern workforce that are nationally recognised by FAS/SOLAS, FETAC/QQI, City & Guilds, UKAS, Bord Gais and OFTEC, amongst others. All cTheirses They run are independently certified and verified by external agencies.
In September 2010, They invested and installed a 16 metre 6KW wind turbine and accompanying Photovoltaic systems at Their centre which was supported and grant aided by Laois Partnership Ltd. making us the first and only training centre to do so. This facility now allows us to expand Their renewable energy training to incorporate wind training.
On completion of Their cTheirses all participants are equipped with practical skills that are nationally recognised by FAS/SOLAS, Bord Gais, City & Guilds and OFTEC.
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