- Duration: 3 Hours
Course details
Microsoft Outlook 2007 with Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing campaigns and send them to prospective customers, as well as track any communications with your customers and contacts to ensure you stay organized. This course demonstrates how to setup Business Contact Manager with Accounts, Contacts, Opportunities, and Projects. It also demonstrates how to track and link items to records, as well as share and protect your data in the Business Contact Manager database.
- distinguish the types of records used in BCM
- recognize the functions of BCM interface elements
- create an Account in BCM in a given scenario
- create a new business contact for an account in a given scenario
- create an opportunity in a given scenario
- create a new account
- add a business contact
- create a new opportunity
- add a product or service item
- create a Marketing Campaign in a given scenario
- track the results of a Marketing Campaign in a given scenario
- create a business project in a given scenario
- create a marketing campaign
- create a business project
- link an account to an opportunity in a given scenario
- link a file to an account in a given scenario
- link a phone log to a record in a given scenario
- view a communication history in a record in a given scenario
- link an item to more than one record in a given scenario
- move a link to another record in a given scenario
- auto-link an e-mail message to a record in a given scenario
- link an item to a BCM record
- link a communication history item to more than one record
- move a link to another record
- auto-link an e-mail message to a record
- create a report in a given scenario
- export a report in a given scenario
- launch a Marketing Campaign from a report
- select a new database for your profile in a given scenario
- delete and restore a database in a given scenario
- export data from a database in a given scenario
- export a newly-created report
- change the database that is associated with a profile
- delete and restore a database
- export data from a database
About New Horizons Lebanon
As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program and invent solutions—and even grow companies of their own. With over 300 centers in 60 countries, New Horizons is the world’s largest independent IT and Business training company. Over the past 35 years, New Horizons has delivered a full range of IT and business skills/Management training through innovative learning methods that have transformed businesses and helped over 35 million students reach their goals. New Horizons Lebanon branch was established in 1996.
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