Business Communication Skills

Course details

Brief course overview:

Effective communication skills help foster cooperation, productivity and teamwork within an organization. Learn essential interpersonal skills that can boost your influence and effectiveness with individuals and groups in a business setting. Learn to overcome typical barriers to listening strategically, provide constructive feedback, identify strategies for communicating across cultures and generations, and understand how gender differences influence communication. Apply core communication concepts and skills to contexts that are critical for enhancing collaboration, increasing message clarity, heightening emotional intelligence, managing conflict and facilitating teams.

What will I learn? 

• Introduction to Communication & Importance of Business Communication  
  
• The Importance of Politeness in Business - Structures and Expressions of Politeness
• Customer Service skills in day to day life  
• Powerful Presentation Skills  
  
• How to Say Negative Things in a Positive Way  
  
• Professional Telephone Etiquette  
  
• Parallelism in Business Writing  
  
• Guidelines for Business Letters, Memos & Email  
  
• Claim and Adjustment Letters  
  
• Various Idioms/Expressions/Vocabulary Related to Business  
  
• General Punctuation Review (Commas, Capital Letters, and other punctuation) 
  

Target Audience 

• All working professionals