Bullet Proof Manager

Course details

This professional development programme provides tools, techniques and approaches for acting managers to improve their leadership ability and effectiveness in 10 core competencies

Course Content: 

Modules:

• Raise the Customer Service Crossbar
• Deliver Results the First Time
• Lead Your Team Through Change
• Six Steps to Effective Mentoring
• The Road to Negotiating Success
• Create a Blueprint for Team Success
• How to Inspire Innovation
• How to Create Consensus
• The Leaders Mindset
• Develop Effective and Devoted Employees
• How to Improve Workplace Performance
• Increase Accountability & Responsibility
• Stimulate Strategic Thinking
• Take Your Job Seriously, Take Yourself Lightly
• Strategies for Dealing with Dissatisfied Customers
• Ten Ways to Increase Morale and Motivation
• Techniques for Managing Personality Styles
• How to be an Effective Problem Solver
• Communicate with Impact
• Managing Strategic Change
• Managing Time for Maximum Results
• Better Performance Through Better Teamwork
• Conflict Resolution Techniques
• Leadership Strategies

Learning Outcomes: 

• Improve workplace performance
• Increase accountability & responsibility

Course Assessment: 

• Monthly Action Plan - Debrief with delegate & quarterly debrief with MD. Quantifiable and non-quantifiable impact is captured

Course Requirements: 

• Participants in a leadership role, or being groomed for a leadership role.
• Completion of a Leadership Skills Workshop
• Attendance at an ROI (Return on Investment) Workshop